Working in customer service is often described as the “front line” of any company. At Labcorp, a global leader in healthcare diagnostics, the role of a Customer Service Support Representative is more than just answering calls. It’s about improving health, supporting patients, and ensuring that doctors and hospitals receive accurate information. This article reviews the position in detail, covering responsibilities, qualifications, salary, benefits, and overall experience.
Customer Service Support Representative Job Overview
Labcorp is hiring remote Customer Service Support Representatives to join its Maternal Serum Screening team. This team works closely with physician offices, hospital laboratories, patients, and internal staff. The job is fully remote, meaning you can work from home anywhere in the United States.
The main goal of this role is to provide world-class customer service by answering questions, educating clients about Labcorp’s products, and ensuring that test results and information are delivered accurately and on time.
Key Responsibilities
Customer Service Support Representatives at Labcorp handle a wide variety of tasks. Some of the main responsibilities include:
- Acting as a liaison between Labcorp, customers, and patients.
- Resolving routine requests through inbound and outbound calls or emails.
- Speaking with customers in a friendly, professional, and courteous manner.
- Clarifying customer requirements and confirming their understanding of solutions.
- Providing education and information about Labcorp’s services.
- Researching complex issues using multiple databases.
- Notifying clients of test results quickly and accurately.
- Reviewing test forms for accuracy and reporting discrepancies.
- Participating in activities that improve customer satisfaction and business performance.
- Performing administrative support tasks such as medical record management, CRM data maintenance, and ensuring HIPAA compliance.
This role is not just about answering phones—it requires problem-solving, attention to detail, and the ability to multitask in a fast-paced environment.
Qualifications Needed
To apply for this position, candidates must meet certain requirements:
- Education:
- High School Diploma or GED is required.
- Associate’s degree or higher is preferred.
- Experience:
- Previous customer service experience is required.
- Experience in a call center or contact center is preferred.
- Healthcare industry experience (such as working in a physician’s office or hospital) is highly valued.
- Skills:
- Intermediate to advanced computer skills.
- Knowledge of Microsoft Office Suite.
- Experience with Salesforce.com or Laboratory Information Systems is a plus.
- Strong verbal and written communication skills.
- Ability to multitask and adapt to changing priorities.
- Courteous and customer-oriented personality.
- Bilingual in English and Spanish is preferred.
These qualifications show that Labcorp is looking for candidates who are both technically skilled and empathetic communicators.
Work Schedule
The position is full-time and remote. The schedule is:
- Monday to Friday
- 8:30 AM – 5:00 PM EST
This is a standard workweek with no weekend shifts, which makes it appealing for those seeking work-life balance.
Salary Range
Labcorp offers a competitive pay range for this role:
- $18/hr – $21/hr
The exact salary depends on your skills, prior experience, certifications, and internal equity. For someone starting out, $18 per hour is a solid entry-level wage, while experienced candidates may earn closer to $21 per hour.
Benefits Package
Labcorp provides a comprehensive benefits package for employees working 20 or more hours per week. Benefits include:
- Medical, Dental, and Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability (STD/LTD)
- 401(k) Retirement Plan
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan
Part-time employees working less than 20 hours per week are eligible for the 401(k) plan only. Employees on a 7-on/7-off schedule receive all benefits except PTO/FTO.
This benefits package shows Labcorp’s commitment to employee well-being, financial security, and career development.
Remote Work Advantage
One of the biggest advantages of this role is that it is fully remote. Employees can work from home anywhere in the U.S. This flexibility reduces commuting costs, saves time, and allows for a more comfortable work environment. Remote work also makes this job accessible to a wider range of candidates, including those who may not live near Labcorp’s offices.
Experience in the Role
Working as a Customer Service Support Representative at Labcorp offers valuable experience in both customer service and healthcare. Employees gain:
- Healthcare industry exposure by working with hospitals, physician offices, and patients.
- Technical skills through the use of databases, CRM systems, and Microsoft Office.
- Communication skills by interacting with diverse clients and resolving complex issues.
- Problem-solving abilities by handling discrepancies and ensuring accuracy in test results.
- Team collaboration by participating in activities that improve customer satisfaction.
This role is a stepping stone for careers in healthcare administration, medical customer service, or even management positions within Labcorp.
Why This Job Matters
Customer Service Support Representatives at Labcorp play a crucial role in healthcare. By ensuring that test results are delivered accurately and that patients and doctors receive the right information, they directly contribute to improving health outcomes. This job is not just about answering calls—it’s about making a difference in people’s lives.
Final Thoughts
The Customer Service Support Representative role at Labcorp is an excellent opportunity for individuals who enjoy helping others, have strong communication skills, and want to work in the healthcare industry. With a competitive salary, comprehensive benefits, and the flexibility of remote work, this position offers both stability and growth.
For those looking to build a career in customer support while contributing to healthcare, this job provides the perfect balance of challenge, reward, and purpose.
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