Are you looking for a rewarding career in customer care where you can make a real difference in people’s lives? The Call Center Service Advocate I role at Oak Street Health, part of CVS Health, is a great opportunity for individuals who enjoy helping others, working remotely, and building a career in healthcare support. This position is available in 51 locations across the United States and offers competitive pay, excellent benefits, and clear career growth opportunities.
Call Center Service Advocate I at Oak Street Health (CVS Health)
- Job Title: Call Center Service Advocate I
- Company: Oak Street Health (CVS Health)
- Job ID: R0778092
- Category: Customer Care
- Location: Remote (with call center/home office sites in Downers Grove, IL; Chicago, IL; Charlotte, NC)
- Work Hours: Full-time, 40 hours per week, with schedules based on business needs. The contact center operates 24/7, so weekend shifts may be required.
This role is designed to support Oak Street Health patients by scheduling appointments, answering questions, and ensuring a smooth and positive experience. It is a patient-facing role conducted entirely over the phone, making it ideal for those who want to work from home while still contributing to healthcare services.
Responsibilities
As a Call Center Service Advocate I, you will be responsible for:
- Appointment Scheduling: Handling inbound and outbound calls to schedule, reschedule, or cancel patient appointments.
- Customer Interaction: Providing courteous, professional, and compassionate service to patients, especially older adults.
- Data Entry: Accurately entering patient information and appointment details into the scheduling system.
- Communication: Explaining appointment details and instructions clearly to patients.
- Problem Resolution: Quickly resolving scheduling conflicts or patient concerns.
- Collaboration: Working closely with medical staff and other departments to ensure smooth operations.
- Follow-Up: Making reminder calls and confirming appointments.
- Documentation: Keeping accurate records of all patient interactions.
- Special Projects: Supporting additional tasks as assigned by management.
This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Qualifications
To qualify for this role, candidates should meet the following requirements:
- Education: High school diploma or equivalent required; some college preferred.
- Experience: At least 1 year of customer service experience. Call center experience is a plus.
- Technical Skills: Proficient PC skills, including Microsoft Excel and Google Suite.
- Language Skills: Bilingual candidates (Spanish, Mandarin, Cantonese, or Polish) are preferred.
- Soft Skills: Friendly, nurturing attitude, integrity, professionalism, and excellent phone etiquette.
- Other Requirements:
- Prior remote work experience.
- High-speed internet connection with hardwired setup.
- Distraction-free home office environment.
- Ability to attend remote training sessions.
- US work authorization.
Experience Needed
While this is an entry-level role, prior experience in customer service or healthcare support is highly valued. Candidates with experience in Electronic Medical Record (EMR) documentation or those who have worked in a call center environment will have an advantage. A positive attitude, reliability, and the ability to adapt to different patient needs are essential.
Salary Range
The pay range for the Call Center Service Advocate I role is:
- $17.00 – $34.15 per hour
The actual salary depends on factors such as experience, education, and location. This competitive pay range ensures that employees are fairly compensated for their skills and dedication.
Benefits
CVS Health and Oak Street Health offer a comprehensive benefits package designed to support employees’ physical, emotional, and financial well-being. Benefits include:
- Medical Coverage: Affordable health plan options.
- Retirement Savings: 401(k) plan with company match and employee stock purchase plan.
- Wellness Programs: Free wellness screenings, tobacco cessation programs, weight management support, and confidential counseling.
- Work-Life Balance: Paid time off, flexible schedules, family leave, and dependent care resources.
- Career Support: Tuition assistance, financial coaching, and retiree medical access.
- Inclusive Workplace: Programs that ensure every colleague feels valued and supported.
These benefits make the role not only financially rewarding but also supportive of long-term career and personal growth.
Career Development Opportunities
One of the most attractive aspects of this role is the structured career path. Employees can progress from Service Advocate I to Service Advocate II and eventually to Service Advocate III.
To advance, employees must:
- Complete at least 6 months in the role.
- Demonstrate strong problem-solving and communication skills.
- Meet “Exceptional” performance metrics for 3 consecutive months.
- Show reliability and consistent attendance.
This career path rewards dedication and encourages employees to grow their skills while contributing to the success of the contact center.
Remote Work Environment
This is a remote position, which means you can work from home while supporting patients nationwide. To succeed in this environment, you need:
- A private, distraction-free workspace.
- Reliable internet and computer setup.
- The ability to manage time effectively and stay focused.
Remote work offers flexibility and convenience, but it also requires professionalism, reliability, and self-discipline.
Why Choose Oak Street Health and CVS Health?
Working as a Call Center Service Advocate I means joining a team that is passionate about transforming healthcare. CVS Health is the nation’s leading health solutions company, with more than 300,000 colleagues dedicated to caring for people in a connected, convenient, and compassionate way. Oak Street Health focuses on providing unmatched patient experiences, especially for older adults, making this role meaningful and impactful.
Locations
This role is available in 51 locations across the United States, with remote opportunities and call center offices in:
- Downers Grove, IL
- Chicago, IL
- Charlotte, NC
For a full list of Oak Street Health locations, visit: Oak Street Health Locations.
Conclusion
The Call Center Service Advocate I role at Oak Street Health (CVS Health) is more than just a job it’s a chance to make a difference in the lives of patients while building a stable and rewarding career. With competitive pay, excellent benefits, and clear career growth opportunities, this position is ideal for individuals who are compassionate, detail-oriented, and eager to work in healthcare support.
If you are ready to join a team that values professionalism, reliability, and heart, apply today and start your journey with CVS Health and Oak Street Health.
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