If you’re looking for a Work from Home healthcare job that doesn’t require clinical experience but still lets you make a meaningful impact this role might be perfect for you.
About the Company
Included Health is a modern healthcare company that offers virtual care and support services. Their mission is to make healthcare easier and more accessible for everyone, no matter where they live or what kind of care they need.
They help people manage everything from everyday health issues to chronic conditions all from the comfort of home.
What You’ll Do as a Connected Care Assistant (CCA)
This is a full-time remote role where you’ll work closely with nurses, doctors, and care managers to support patients with ongoing health needs.
You won’t give medical advice, but you’ll play a key role in helping members stay on track with their care.
Here’s what your day might look like:
- Talk to members via phone or chat to check in and offer support
- Help schedule appointments and follow up on care plans
- Handle admin tasks like sending letters, collecting medical records, and managing referrals
- Guide members through their health benefits and help them understand what’s available
- Join team huddles and training sessions to stay updated on healthcare trends
- Be a compassionate listener and problem-solver for members and their families
You’ll be part of a team that truly cares about making healthcare easier and more personal.
What You Need
You don’t need to be a doctor or nurse but some healthcare or case management experience is helpful. Here’s what they’re looking for:
- Great communication skills (especially over the phone)
- Ability to multitask and stay organized
- Comfortable using computers and learning new systems
- Respect for patient privacy and confidentiality (HIPAA rules)
- Positive attitude and willingness to learn
- Familiarity with community health resources is a plus
Work hours: Monday to Friday, either 11 AM–8 PM EST or 8 AM–5 PM PST (U.S. time zones)
Pay and Benefits
- Salary: $24–$30/hour (based on experience and location)
- Equity (company shares)
- Remote-first work culture
- Medical, dental, and vision insurance
- Free access to virtual care services (mental health, urgent care, etc.)
- 12 weeks of fully paid parental leave
- Up to $25,000 for fertility and family-building support
- Compassionate leave for pregnancy loss or failed adoption
- 11 paid holidays + 1 floating holiday
- Generous paid time off (PTO) and volunteer time
- Work from home reimbursement
This company really values work-life balance and emotional well-being.
Who Should Apply
This role is great for:
- Beginners with some healthcare or customer service experience
- Moms or caregivers looking for flexible remote work
- Career switchers who want to enter the healthcare field without clinical training
- Anyone passionate about helping others and making healthcare more human
Included Health welcomes applicants from all backgrounds and is committed to fair hiring practices.
Final Thoughts
The Connected Care Assistant role is a great entry point into remote healthcare support. You’ll be part of a caring team, help real people every day, and enjoy generous benefits all while working from home.
If you’re organized, empathetic, and ready to grow in a meaningful career, this could be your next big step.
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