If you’re looking for a reliable work from home job that pays well and offers long-term career potential, the Customer Service Representative role at One Inc might be exactly what you need.
This full-time remote position is ideal for people who enjoy helping others, solving problems, and working in a structured yet flexible environment.
In this article, we’ll break down everything you need to know about this role—from responsibilities and qualifications to salary, benefits, and company culture.
Whether you’re just starting your remote career or looking for a stable customer support job, this review will help you decide if this opportunity is right for you.
What Does a Customer Service Representative Do?
At One Inc, Customer Service Representatives (CSRs) are the first point of contact for customers who need help with insurance claim payments. You’ll be assisting insured individuals, service providers, and adjusters by answering questions, resolving issues, and guiding them through basic troubleshooting steps.
This is an entry-level role, which means you don’t need years of experience to apply. However, you do need to be a people-person with strong communication skills and a desire to exceed customer expectations.
Key Responsibilities Include:
- Responding to customer inquiries via phone, email, and chat
- Maintaining a positive and professional attitude
- Resolving complaints and escalating issues when necessary
- Keeping detailed records of customer interactions
- Providing feedback to improve customer service processes
- Collaborating with teammates to ensure smooth operations
- Learning about One Inc’s products and services to better assist customers
This role is perfect for someone who enjoys helping others and wants to grow in a customer support or technical support career.
Work Schedule & Flexibility
One Inc offers several shift options, all based on Eastern Time:
- 8:00 AM – 5:00 PM
- 8:30 AM – 5:30 PM
- 9:00 AM – 6:00 PM
- 11:00 AM – 8:00 PM
Your exact shift will be assigned at the time of hire. While the hours are fixed, the remote nature of the job gives you the flexibility to work from anywhere in the United States. This is especially helpful for people who want to avoid commuting or need a job that fits around family responsibilities.
Salary and Compensation
This role pays $20 USD per hour, which is competitive for entry-level remote customer service jobs. If you work full-time (around 40 hours per week), that adds up to approximately $3,200 per month or $41,600 per year.
This hourly rate is fixed, meaning you won’t have to worry about commissions or performance-based bonuses. It’s a straightforward pay structure that offers financial stability.
Benefits and Perks
One Inc offers a solid benefits package to full-time employees. These include:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Work/life balance support
- Opportunities for internal promotion
The company is committed to helping employees grow professionally and personally. If you’re looking for a job that values your development, this could be a great fit.
Skills and Traits You’ll Need
While this is an entry-level role, One Inc is looking for candidates who bring the right mindset and attitude. Here are the traits they value most:
Desired Traits:
- Action-oriented and proactive
- Growth mindset and willingness to learn
- Positive outlook and problem-solving skills
- Ethical behavior and strong work ethic
- Team player who supports others
- Adaptable to change and open to feedback
- Committed to personal and professional development
If you naturally enjoy helping people and can stay calm under pressure, you’ll likely thrive in this role.
Physical and Technical Requirements
Since this is a remote job, you’ll be working from a standard indoor office setting—most likely your home. Here are a few physical and technical requirements to keep in mind:
- Ability to sit or stand for long periods
- Frequent use of a computer, keyboard, and mouse
- Good vision (with or without correction) to read screens
- Clear hearing (with or without correction) for phone calls
- Reliable internet connection and basic computer skills
One Inc may provide accommodations for individuals with disabilities, so don’t hesitate to ask if you need support.
About the Company: Who Is One Inc?
One Inc is a fast-growing digital payments platform in the insurance industry. They help insurance companies manage billions of dollars in premium and claims payments every year. Their platform combines electronic payment processing with multi-channel communication, making it easier for customers to pay and receive money.
Headquartered in Folsom, California, One Inc is known for its innovative technology and customer-first approach. They believe in giving customers choice, control, and convenience—and they expect their employees to reflect those values.
One Inc is also an equal opportunity employer. They comply with all EEOC laws and are committed to creating a diverse and inclusive workplace.
Career Growth and Advancement
One of the standout features of this job is the potential for growth. One Inc has a policy of promoting from within whenever possible. That means if you do well in your role, you could move up to team lead, manager, or even transition into other departments like operations, product development, or training.
This is a great opportunity for someone who wants to build a long-term career in customer support or the insurance tech industry.
How to Apply
If this job sounds like a good fit for you, here’s how to get started:
- Prepare a resume that highlights your communication skills, customer service experience, and any technical support background
- Write a short cover letter explaining why you’re interested in the role and how your traits match what One Inc is looking for
- Apply through One Inc’s official job portal or the platform where the job was posted
Make sure to check your email regularly after applying, as remote companies often conduct interviews via video calls or phone.
Final Thoughts: Is This Job Right for You?
If you’re looking for a stable, full-time work-from-home job that pays well and offers room to grow, the Customer Service Representative role at One Inc is worth considering. It’s ideal for people who enjoy helping others, want to work remotely, and are ready to build a career in customer support.
With a competitive hourly rate, solid benefits, and a supportive company culture, this job offers more than just a paycheck—it offers a path forward.
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