Weekend Work | Flexible Hours | Sports Enthusiasts Welcome
If you’re someone who enjoys helping others, loves sports, and prefers working from home, Boom Entertainment might have the perfect opportunity for you.
They’re hiring a Remote Customer Support Representative who can work weekends and provide top-notch support to users of their sports gaming platforms.
Let’s break down everything you need to know about this role—from the company background to job responsibilities, qualifications, and why this could be a great fit for remote job seekers.
About Boom Entertainment
Boom Entertainment is a fast-growing company that’s changing how fans interact with sports. Their flagship app, Boom Fantasy, offers a fun and easy way to play Daily Fantasy Sports. Whether you’re a beginner or a seasoned player, Boom Fantasy makes sports gaming accessible to everyone.
But Boom isn’t just about one app. They also create free-to-play games and custom sports technology for big names like:
- NBC Sports
- Barstool Sports
- YES Network
- 8AM Golf
With over 4 million users, Boom Entertainment is trusted by major sports brands and continues to grow rapidly.
What Makes Boom Entertainment Stand Out?
Here’s why Boom is an exciting place to work:
- They value innovation and quality.
- They’re looking for people who are curious, empathetic, and reliable.
- They encourage employees to challenge the norm and bring fresh ideas.
- They offer a remote-first culture, giving you the freedom to work from anywhere.
If you’re passionate about sports and want to be part of a team that’s making a real impact, Boom could be your next big career move.
Job Details: Customer Support Representative (Weekends Required)
This is a fully remote position, ideal for people who prefer flexible work arrangements. The role requires you to work Thursday through Monday, from 4:00 PM to midnight ET.
Compensation:
- For U.S.-based employees: $15/hour or the applicable state minimum wage (whichever is higher).
- For international candidates: Pay will match the local average wage for this role and skillset.
Key Responsibilities
As a Customer Support Representative, your main job is to assist users who are playing Boom Fantasy or other Boom-powered games. You’ll be handling a high volume of support requests, so being quick and professional is important.
Here’s what you’ll be doing:
- Responding to customer inquiries via email and live chat using tools like Zendesk and Intercom.
- Helping users with issues related to:
- Account sign-up and identity verification
- Gameplay questions
- Contest rules
- Billing and withdrawal status
- Escalating technical or urgent issues to the right team for fast resolution.
- Monitoring the platform for any critical problems and reporting them immediately.
Required Qualifications
To succeed in this role, Boom Entertainment is looking for someone with:
- 2+ years of experience in customer support or operations (bonus if it’s in sports, tech, or a startup).
- A calm and professional attitude when handling high-stakes or time-sensitive inquiries.
- A strong interest in sports, sports gaming, and technology.
- Knowledge of online gaming fraud, payment systems, and gaming tools is a big plus.
- Experience using Zendesk and Intercom.
- Excellent written communication skills.
- A team-oriented mindset and willingness to collaborate.
- A strong internet connection and reliable setup for remote work.
- Must be located in one of the following U.S. time zones: EST, CST, MST, or PST.
Who Should Apply?
This job is perfect for:
- Remote job seekers who want weekend work.
- People who enjoy helping others and solving problems.
- Sports fans who want to combine their passion with their profession.
- Individuals looking for a stable remote role with a growing company.
- Freelancers or part-time workers who want to add a consistent income stream.
Growth Opportunities
Working at Boom Entertainment isn’t just about answering support tickets. It’s a chance to:
- Learn about the sports tech industry.
- Gain experience with customer support tools used by top companies.
- Work with a team that values innovation and quality.
- Grow your career in a company that’s expanding rapidly.
Boom also encourages employees to share ideas and contribute to improving their products and services. If you’re someone who likes to go beyond the job description, you’ll fit right in.
How to Apply
If this role sounds like a good fit, you can apply directly through Boom Entertainment’s career page. You can also create a job alert to stay updated on future opportunities.
Final Thoughts
The Customer Support Representative role at Boom Entertainment is a great opportunity for remote workers who want to be part of a dynamic, sports-focused company. With flexible hours, a supportive team, and the chance to work on exciting products, this job offers more than just a paycheck—it offers purpose.
Whether you’re just starting your remote career or looking for a weekend role that aligns with your interests, Boom Entertainment could be the place where your skills and passion meet.
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