If you’re looking for a remote job that blends purpose, empathy, and career growth with no scripts, no night shifts, and no high-stress escalations Thrivent’s Associate Customer Care Professional role might be your perfect match.
This isn’t your typical customer service gig. It’s a chance to support people who are driven by generosity and gratitude, while working in a values-based environment that invests in your development from day one.
Associate Customer Care Professional Role Overview
As an Associate Customer Care Professional in Thrivent’s Generosity Program, you’ll handle inbound calls from clients who are aligned with Thrivent’s mission: helping people live financially wise and generous lives. You’ll guide them through solutions with warmth, clarity, and integrity no scripts required.
Instead of rushing through calls, you’ll own each interaction from “Hello” to resolution, focusing on quality and first-call success. Escalated callers are rare, and your role is more about connection than conflict.
What You’ll Do
- Build rapport with callers from diverse backgrounds
- Navigate multiple systems while keeping conversations clear and positive
- Provide thoughtful, personalized solutions no robotic scripts
- Minimize after-call work to help more clients efficiently
- Represent Thrivent’s values of generosity, clarity, and purpose
Career Launchpad
Thrivent doesn’t just hire you they grow with you. You’ll receive:
- Up to 10 weeks of structured training with a dedicated onboarding partner
- Monthly coaching and career advancement programs
- Stretch opportunities like joining focus groups, interviewing new talent, or launching new services
- A clear path to specialize in generosity programs or expand into products like annuities, life insurance, and mutual funds
Starting pay: $23.46/hour (~$48,796/year), with quarterly wage increases in your first year potentially adding $2,000 to your salary!
Benefits That Care for You
Thrivent’s benefits reflect their mission of living generously:
| Benefit Type | Details |
|---|---|
| Health & Wellness | Medical, dental, vision, disability, and supplemental protection plans |
| Financial Future | 401(k) match up to 6%, pension plan, HSA/FSA options |
| Time Off | 4 weeks PTO, 12 paid holidays, 20 hours volunteer time off |
| Giving Back | Corporate gift matching (1:1), paid parental leave |
| Work-Life Balance | No nights or weekends, remote setup required |
| Support & Growth | Internal helpline, coaching, mentoring, and documentation resources |
Qualifications
- High school diploma or equivalent (post-secondary preferred)
- Fluent in English and Spanish (written and verbal)
- Experience resolving customer issues with empathy and clarity
- Comfortable with change and continuous improvement
- Able to work full-time, Monday–Friday (training: 8:00–4:30 CST; post-training: 9:30–6 CST)
- Secure, quiet home office with high-speed internet (30 Mbps down / 10 Mbps up)
- Must pass a criminal background check
Why This Role Stands Out
- No scripts just real conversations
- No night or weekend shifts
- Rare escalations and emotionally rewarding calls
- A mission-driven company that values generosity and clarity
- Career progression built into your first year
- Inclusive, supportive culture with real advancement opportunities
How to Apply
If you’re ready to start a remote career that aligns with your values and offers real growth, apply directly through Thrivent or reach out to their HR team at human.resources@thrivent.com for accommodations.
Final Thoughts
This role is ideal for bilingual professionals who want meaningful work without burnout. Whether you’re a career switcher, a mom returning to the workforce, or someone seeking stability with purpose Thrivent offers a rare blend of heart and opportunity.
Want help crafting a resume or cover letter tailored to this role? I’d love to help you next.
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