If you’re looking for a remote job that offers paid training, a supportive team, and real growth opportunities even if you’re just starting out this role at Rippling might be a great fit.
About Rippling
Rippling is a fast-growing tech company based in San Francisco. They help businesses manage everything related to HR, IT, and Finance in one place like payroll, employee benefits, and even setting up work computers.
Their platform is used by companies around the world, and they’ve raised over $1.4 billion from top investors. Forbes even named them one of America’s best startup employers!
About the Customer Support Team
This team is all about helping customers solve problems quickly and kindly. You’ll be joining a group of friendly, smart people who love learning and working together. They support businesses across different time zones, so help is always available when needed.
Rippling encourages fresh ideas and offers ongoing training to help you grow. If you’re someone who enjoys helping others, learning new tools, and working in a fast-paced environment, they’d love to hear from you.
What You’ll Be Doing
As a Customer Support Specialist, your job is to make sure customers feel supported and understood. Here’s what your day might look like:
- Learn the product inside and out so you can answer questions confidently
- Help customers via email, chat, or video calls
- Solve problems by listening carefully and finding the best solution
- Keep track of customer issues and feedback using Rippling’s system
- Share customer insights with the product team to help improve the platform
- Stay updated on company policies and product changes
- Manage your time well and meet deadlines
- Go the extra mile to make customers feel valued
What You’ll Need
- A bachelor’s degree (any field)
- 0–3 years of work experience (yes, beginners are welcome!)
- Ability to work U.S. hours: Monday–Friday, 9 AM–5:30 PM PST
- Strong problem-solving and communication skills
- Good time management and attention to detail
Pay & Perks
This is a full-time, hourly role with overtime eligibility. Pay depends on your location in the U.S.:
| Location Tier | Pay Range (USD/hour) |
|---|---|
| Tier 2 | $21 – $23 |
| Tier 3 | $20 – $22 |
You’ll also get benefits and equity (company shares), which is a great bonus!
Remote & In-Office Info
This role is remote, but if you live near a Rippling office, they expect you to come in at least 3 days a week. They believe working together in person helps build a strong team culture.
Inclusive & Supportive
Rippling is an equal opportunity employer. They welcome people from all backgrounds and offer accommodations for candidates with disabilities. If you need help during the hiring process, you can email: accommodations@rippling.com.
Final Thoughts
This role is ideal for beginners who want to grow in tech support, especially if you’re good at solving problems and enjoy helping others. The company offers paid training, a supportive team, and a chance to work with a fast-growing startup.
If you’re ready to start your remote career and work U.S. hours, this could be your next big step!
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