If you’re looking for a full-time work from home job where you can help people and grow your tech skills, Brightree’s Customer Support Specialist role might be a great fit.
Brightree is part of ResMed, a global leader in cloud-based healthcare software. Their mission is to improve patient outcomes and support healthcare providers with smart, user-friendly tools.
This role is ideal for someone who enjoys solving problems, communicating clearly, and working in a fast-paced environment.
You’ll be helping customers who use Brightree’s software by answering questions, troubleshooting issues, and making sure they get the support they need.
What You’ll Do
As a Customer Support Specialist, your main job is to help customers who are using Brightree’s software. You’ll respond to questions, fix problems, and guide users through technical and non-technical issues. Here’s what your daily tasks might include:
- Answering customer questions by phone or email in a friendly and helpful way
- Diagnosing and solving software issues related to setup, configuration, or functionality
- Investigating problems that don’t have standard solutions and finding creative fixes
- Documenting support cases and tracking customer issues
- Working closely with customers to understand their needs and offer the best solutions
- Staying updated on new product features and technology
- Escalating complex cases to senior team members when needed
- Following company procedures for case documentation and resolution
The work schedule is Monday to Friday, 11 AM to 8 PM EST.
What You Need to Qualify
Brightree is looking for someone who’s tech-savvy, a quick learner, and great at communication. You don’t need to be a coding expert, but you should be comfortable using software and solving problems. Here’s what they prefer:
- Experience supporting external customers with software tools
- Familiarity with Brightree software (a plus, not required)
- Background in healthcare, home health, or HME is helpful
- Bachelor’s degree in business, healthcare, tech, or similar (or equivalent experience)
- Strong troubleshooting and problem-solving skills
- Ability to work independently and manage tasks efficiently
- Experience working remotely
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Salesforce experience is a bonus
Pay and Benefits
The hourly pay range is $21.42 to $28.58, depending on your experience, location, and skills. But Brightree also offers a generous benefits package for employees working 30+ hours per week:
| 🎁 Benefit | 💬 Details |
|---|---|
| Health Coverage | Medical, dental, vision, life, disability insurance |
| Sleep Care | Sleep management support |
| Financial Support | HSA, FSA, commuter benefits, 401(k), ESPP |
| Education | Tuition assistance |
| Time Off | 15 days PTO in year one, 11 holidays + 3 floating days |
| Family Leave | 14 weeks for primary caregivers, 2 weeks for secondary |
| Mental Health | Employee Assistance Program (EAP) |
| Remote Work | Fully remote role with flexible arrangements |
Why Work at Brightree?
Brightree isn’t just about software—it’s about people. They’re committed to creating a supportive, inclusive, and innovative workplace where employees can grow and thrive. You’ll be part of a team that values excellence, diversity, and personal development.
Whether you’re just starting out or looking to shift into a tech-support role in healthcare, this position offers a great balance of challenge, flexibility, and purpose.
Final Thoughts
The Customer Support Specialist role at Brightree is perfect for someone who enjoys helping others, solving problems, and working remotely. With solid pay, great benefits, and a mission-driven culture, it’s a fantastic opportunity to build a meaningful career in healthcare tech.
Ready to apply? Head to Brightree Careers and submit your application today!
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