If you’re passionate about fashion, customer experience, and remote work, this opportunity with Shopbop might be your perfect match.
Shopbop a high-end fashion retailer owned by Amazon is hiring full-time Customer Support Specialists to join their virtual call center team.
This role is ideal for individuals who thrive in fast-paced environments and love helping customers feel heard, supported, and stylish.
About Shopbop
Shopbop is Amazon’s fashion-forward subsidiary, offering curated collections from over 500 global designers.
With customers in 165 countries, Shopbop is known for its trend-savvy selections and premium service.
As a Customer Support Specialist, you’ll be the brand’s voice guiding shoppers through everything from sizing questions to shipping issues.
Job Overview
- Position: Customer Support Specialist
- Company: Shopbop (Bop LLC, an Amazon subsidiary)
- Location: Fully remote (USA-based applicants only)
- Pay: $19/hour (Annual range: $31,200–$53,600 depending on location and experience)
- Schedule: Flexible shifts, including nights, weekends, holidays, and peak overtime
Key Responsibilities
As a Customer Support Specialist, you’ll be expected to:
- Act as a Brand Ambassador, delivering world-class service across phone, email, chat, and social media
- Resolve pre- and post-order inquiries, including fit, fashion trends, product availability, billing, and delivery
- Provide empathetic, solution-oriented support for issues like late returns, faulty items, and compensation
- Collaborate with external shipping partners to resolve domestic and international delivery concerns
- Use multiple software tools to manage cases and capture customer insights
- Maintain professionalism and empathy during high-volume interactions
What You’ll Need
Basic Qualifications
- 2+ years in customer service, ideally in luxury retail, hospitality, or contact centers
- Strong verbal and written communication skills
- Confidence in handling sensitive issues with empathy and integrity
- Basic math skills for calculating refunds and applying discounts
- Ability to work a set schedule with flexibility during peak periods
- Comfortable working remotely with a quiet, distraction-free setup
- High-speed wired internet connection (no Wi-Fi or satellite)
- Familiarity with MS Office and internet browsers
- High school diploma or equivalent
Preferred Qualifications
- Fluency in Russian, Korean, Japanese, or Spanish is a plus
- Experience using smartphones, apps, and learning new tech quickly
Remote Work Requirements
This is a fully virtual role, but it comes with expectations:
- You’ll need a dedicated home workspace free from background noise
- Must be able to work your entire shift seated at a desk, using a headset
- Camera use may be requested by leadership during meetings or check-ins
Why This Role Stands Out
- Global Impact: You’ll support customers from around the world, making fashion accessible and enjoyable
- Amazon Benefits: As part of Amazon, you may be eligible for equity, sign-on bonuses, and comprehensive benefits
- Inclusive Culture: Amazon is committed to diversity, equity, and fair hiring practices including for applicants with arrest or conviction records
Final Thoughts
This role is a great fit for someone who’s tech-savvy, emotionally intelligent, and passionate about fashion and customer care.
If you’re looking for a stable remote job with growth potential and a supportive team culture, Shopbop offers a solid entry point into the luxury e-commerce space.
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