Are you searching for a remote job in customer service and sales that offers flexibility, growth, and stability? The role of a Remote Sales & Customer Service Agent in the United States is trending right now, especially in industries like telecom sales. This position is perfect for people who enjoy helping others, solving problems, and building strong customer relationships all while working from home.
In this article, we’ll cover everything you need to know about this opportunity: responsibilities, qualifications, experience requirements, benefits, and salary expectations.
Remote Sales & Customer Service Agent Job Overview
- Position: Customer Service Representative – Remote
- Employment Type: Full-time
- Industry: Telecom Sales
- Location: Remote (United States, with openings in Tucson, Arizona)
- Category: Customer Experience
This role is offered by one of the largest minority-owned CX providers in the world, with over 25 years of experience delivering digital-first, people-centered solutions for top global brands.
Responsibilities of a Remote Sales & Customer Service Agent
As a Customer Service Representative, your main responsibility is to ensure customers have a positive experience. You’ll be the first point of contact for clients, guiding them through questions, concerns, and product-related challenges.
Key responsibilities include:
- Guiding customers through product or service questions.
- Listening actively to understand customer needs.
- Providing clear and effective solutions.
- Recording detailed call information for audits and reports.
- Updating customer records to keep information accurate.
- Identifying opportunities to upsell or introduce new services.
- Offering recommendations that add value to the customer experience.
This role requires patience, empathy, and strong communication skills.
Qualifications
To qualify for this position, you’ll need:
- Education: High school diploma or GED.
- Experience: At least 6 months of customer service or sales experience preferred.
- Skills: Strong communication, problem-solving, and attention to detail.
- Other Requirements: Ability to stay calm under pressure and maintain professionalism.
For internal candidates, you must have held your current role for at least 6 months and not be on any corrective action plans.
Experience Needed
While this is an entry-level friendly role, prior experience in customer service or sales is highly valued. Candidates with backgrounds in call centers, retail, or hospitality often excel because they already know how to handle customer concerns and provide solutions.
Even if you’re new to the industry, paid training is provided to help you succeed.
Benefits of Working as a Remote Sales & Customer Service Agent
One of the biggest advantages of this role is the remote work flexibility. You can work from home while still enjoying full-time employment benefits.
Here’s what you can expect:
- Health, dental, and vision coverage with HSA options.
- Paid time off for rest and relaxation.
- Flexible pay options – choose daily or weekly pay.
- 401(k) retirement plan to secure your future.
- Leadership development programs to grow your career.
- Open access courses through Alorica Academy.
- Paid training and tuition reimbursement.
- Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more.
- Employee assistance program for personal and professional support.
- Inclusive culture with groups like TIDE and MLBA that focus on belonging and community support.
This combination of benefits makes the role attractive for both beginners and experienced professionals.
Salary Expectations
The average salary for a Remote Sales & Customer Service Agent in the United States typically ranges between $32,000 and $42,000 per year, depending on experience, location, and performance.
Some agents earn more through performance-based incentives and sales commissions. With flexible pay options, you can choose to receive your earnings daily or weekly, which is a big advantage for those who prefer faster access to income.
Why This Role Is Trending
Remote work has become a top priority for many professionals in the United States. The demand for remote customer service jobs continues to grow as companies shift to digital-first solutions.
This role is trending because:
- It offers work-from-home flexibility.
- It provides career growth opportunities in sales and customer experience.
- It combines stable income with benefits.
- It’s accessible to candidates with entry-level qualifications.
Company Culture
The employer emphasizes values such as:
- Bold: Challenging conventions and taking smart risks.
- Relentless: Delivering results no matter what.
- Connected: Working together as one team.
- True: Encouraging employees to show up as their authentic selves.
This culture ensures employees feel supported, valued, and empowered to succeed.
Location Note
While the role is remote, current openings are available in Tucson, Arizona. However, remote positions often expand to other states, so candidates across the United States can apply.
How to Apply
If you’re ready to start a career where your work matters and your voice is heard, this is the perfect opportunity.
- Step 1: Review the qualifications and responsibilities.
- Step 2: Prepare your resume highlighting customer service or sales experience.
- Step 3: Submit your application online.
👉 Apply Now to join a team that values growth, inclusivity, and customer success.
Final Thoughts
The Remote Sales & Customer Service Agent role is more than just answering calls—it’s about creating meaningful customer experiences. With competitive pay, strong benefits, and the ability to work from home, this position is ideal for anyone looking to build a career in customer service and sales.
Whether you’re just starting out or have years of experience, this trending job offers the chance to grow professionally while enjoying the flexibility of remote work.
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