Role Focus: Employee Benefit Administration | Location: U.S. Only | Pay: Up to $17/hr
If you’re looking for a remote job that blends customer service with real impact helping employees navigate their benefits, 401K plans, and payroll questions Activus Connect might be your next move.
This full-time position offers a stable income, solid benefits, and the flexibility of working from home. But it also comes with specific tech requirements and a U.S.-only hiring policy. Let’s break it down.
What You’ll Be Doing
As a Remote Customer Service Specialist, you’ll be the go-to person for employees who have questions about:
- Health insurance and supplemental plans
- 401K and retirement options
- Payroll issues and time-off policies
Your job is to listen, guide, and resolve concerns with empathy and accuracy. You’ll handle inbound calls, document everything in the company’s CRM system, and stay updated on policies and compliance rules. Think of it as being a benefits translator making complex info easy to understand.
Daily Responsibilities
- Answer employee questions via inbound calls
- Troubleshoot issues and escalate when needed
- Keep detailed records of every interaction
- Educate employees on benefits, retirement planning, and payroll updates
- Stay informed about company policies and industry regulations
Who This Job Is For
This role is ideal for someone who:
- Has prior call center or customer service experience
- Understands employee benefits and payroll systems
- Communicates clearly and patiently
- Can multitask and stay organized
- Is comfortable working flexible shifts
A high school diploma is required, and experience with platforms like ADP or similar payroll systems is a big plus.
Pay & Perks
| Stage | Hourly Rate |
|---|---|
| Training Period | $15.25/hr |
| After Training | $17.00/hr |
Benefits include:
- Paid time off
- Community time
- Dental & Vision Insurance
- Health Insurance
- 100% Remote Work
- Referral Program
Tech Setup Required (No Company Equipment Provided)
You’ll need to bring your own gear and it must meet these specs:
- Windows 11 desktop/laptop (No Macs, Chromebooks, or tablets)
- Processor: i5 or Ryzen 5+, 2GHz or better
- RAM: Minimum 8GB
- SSD: 256GB
- Internet: 20MBPS download/upload, hardwired only (no Wi-Fi)
- Dual monitors (20”+)
- Wired USB headset (Plantronics 3310 or 3320)
- Webcam for meetings
- All peripherals must be wired (keyboard, mouse, etc.)
- No VPNs allowed during work hours
Location & Eligibility
Activus Connect is currently hiring only within the United States. International applicants, including those from Nigeria or India, are not eligible for this role at this time.
Final Thoughts
This job is a great fit for someone who enjoys helping others, understands the ins and outs of employee benefits, and has the tech setup ready to go.
The pay is competitive for entry-level remote work, and the benefits package adds real value. Just make sure you meet the equipment requirements and live in the U.S.
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