If you’re seeking a career that fuses technical acumen with human connection and you thrive in fast-paced, purpose-driven environments Mews’ Remote Customer Support Analyst role might be your next big leap.
Positioned at the intersection of innovation and hospitality, this role offers more than just a job; it’s a gateway into the future of hotel tech.
What You’ll Be Doing
As a Customer Support Analyst at Mews, you’ll be the frontline hero helping clients navigate the company’s cutting-edge property management system. Your mission is to ensure that every customer interaction is smooth, insightful, and empowering.
Key Responsibilities:
- Provide technical support via chat, email, phone, and video meetings
- Develop deep expertise in Mews’ solutions to troubleshoot and guide users
- Build rapport with global clients and partners, enhancing their experience
- Maintain detailed case documentation and uphold quality standards
- Use tools like Salesforce, Aircall, and Omnichannel to manage support workflows
- Contribute to the knowledge base by updating help articles and resources
- Juggle multiple priorities while maintaining high service standards
This role is ideal for someone who enjoys solving puzzles, thrives on human interaction, and wants to grow within a tech-forward company.
Who Should Apply?
Mews is looking for candidates who are not just technically capable but also emotionally intelligent and adaptable. Here’s what makes a great fit:
| Must-Haves | Nice-to-Haves |
|---|---|
| Higher education in Hotel Management, IT, or Business | Fluency in French or Spanish |
| Experience in technical customer support | Hotel operations background |
| Strong problem-solving and communication skills | Familiarity with shift work and global support |
| Ability to learn quickly and take feedback | Multilingual communication skills |
| Right to work in the U.S. | Experience with CRM tools like Salesforce |
Whether you’re a hospitality veteran transitioning into tech or a support analyst seeking a more dynamic environment, Mews welcomes diverse backgrounds and perspectives.
Compensation & Perks
- Salary: $66,000 USD annually (plus performance-based commissions)
- Parental Leave: 6 months fully paid for primary caregivers, 2 months for secondary
- Unlimited paid holidays
- Monthly WFH and healthcare allowances
- Participation in company shares program
- EDGE Program: Monthly time to Explore, Develop, Grow, and Elevate
- Regular team events and socials
- Remote/hybrid flexibility (location-dependent)
Mews doesn’t just offer a paycheck it offers a lifestyle that values growth, balance, and belonging.
About Mews
Founded in 2012 in Prague, Mews has grown into a global leader in hospitality tech, powering over 5,000 properties across 85+ countries. With accolades like “Best PMS of 2025” and “Best Place to Work in Hotel Tech,” Mews is redefining how hotels operate and how guests experience travel.
Their platform isn’t just a property management system it’s a connected hospitality cloud that streamlines operations, boosts revenue, and enhances guest satisfaction.
Culture & Values
Mews champions a culture of curiosity, inclusivity, and bold innovation. Employees are encouraged to bring their authentic selves to work, ask tough questions, and challenge the status quo. With Slack channels for every interest and open lines to leadership, the company fosters transparency and camaraderie.
Their five core values guide everything they do and if you resonate with them, you’ll likely thrive here.
AI & Human Connection
Mews embraces AI as a tool not a replacement for human creativity. They encourage applicants to use AI to structure ideas but emphasize the importance of personal voice and originality in every interaction.
Final Thoughts
The Customer Support Analyst role at Mews is more than a support position it’s a launchpad into the future of hospitality tech.
With a strong emphasis on learning, collaboration, and global impact, this role is perfect for those who want to make a difference while growing professionally.
If you’re ready to join a unicorn company that values both innovation and empathy, Mews might just be your next home.
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