If you’re looking for a stable, full-time remote job that values empathy, communication, and consistency, Conduent’s Remote Customer Service Representative role might be a great fit.
This position is designed for people who enjoy helping others, can stay calm under pressure, and are comfortable working from home.
Let’s break it down in simple terms so you can decide if this opportunity is right for you.
Work from Home Setup
This is a 100% remote job, meaning you’ll work from the comfort of your home. You’ll need:
- A quiet, dedicated workspace with a desk and chair
- A secure, high-speed internet connection (minimum 50 Mbps upload/download)
- A direct LAN connection (not Wi-Fi)
- A webcam for meetings and training
Don’t worry about buying equipment Conduent provides the computer setup you’ll need.
Salary & Incentives
- Base Pay: $14.00/hour (starts from Day 1)
- Evening Shift Bonus: +$1.50/hour (for hours between 6 PM and 6 AM)
- Weekend Bonus: +$1.00/hour (Saturday & Sunday, 6 AM–6 PM)
- Performance Incentives: Earn up to $350/month extra after training by meeting goals like call quality and attendance
That means if you’re consistent and perform well, your monthly earnings can go up significantly.
Work Schedule
- Full-time: 40 hours/week
- Shifts: 8-hour blocks, any time during their 24/7 business hours (Monday to Sunday)
- You must be flexible with your schedule and available for any shift assigned
Note: You must attend 100% of the paid training (3–6 weeks), so plan ahead.
What You’ll Be Doing
You’ll be the first point of contact for customers who need help with their cardholder accounts. Your tasks include:
- Answering incoming calls
- Listening carefully and responding with clear, helpful information
- Assisting with payments, benefits, and transaction questions
- Using web-based tools to process requests
- Staying calm and empathetic, even during tough conversations
- Following company policies and keeping customer data safe
If you’ve ever helped a friend figure out a bank issue or explained something patiently, you already have the heart of this job.
Who They’re Looking For
This role is ideal for someone who:
- Is at least 18 years old with a high school diploma or equivalent
- Has 6+ months of experience in customer service, call centers, or dispatch
- Can multitask and navigate multiple computer screens
- Communicates clearly and professionally
- Stays calm and kind, even when customers are frustrated
- Is tech-savvy and willing to learn new tools
Bonus: If you’ve worked in a call center before (1+ year), that’s a plus!
Location Restrictions
Unfortunately, applicants from the following U.S. states are not eligible:
AK, AZ, CA, CO, CT, DE, HI, IL, ME, MD, MA, MS, NJ, NY, OR, RI, TX, VT, WA
📍 This job is only open to U.S. residents outside those states.
Benefits
Conduent offers a solid benefits package, including:
- Health insurance
- Dental and vision coverage
- Life and disability insurance
- Retirement savings plan
- Paid holidays and time off
These benefits make it easier to balance work and personal life, especially for parents and caregivers.
Final Thoughts
This job is perfect for someone who:
- Wants to work from home
- Enjoys helping people
- Can handle a fast-paced call center environment
- Is looking for a stable, full-time role with growth opportunities
With paid training, performance bonuses, and a supportive team culture, Conduent gives you the tools to succeed even if you’re just starting out in remote work.
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