In the ever-evolving landscape of remote customer service, Home Chef stands out as a company that not only delivers delicious meals but also cultivates a supportive and dynamic work environment.
Founded in 2013, Home Chef has grown into a leading meal solutions provider with a strong presence both online and in over 2,100 Kroger grocery stores.
Their mission is simple yet impactful: to inspire and enable people to cook simple, delicious meals regardless of how busy life gets.
With the introduction of their new brand, Tempo, in 2023, Home Chef continues to innovate by offering ready-to-heat meals that cater to health-conscious consumers.
Customer Experience Associate at Home Chef
One of the key roles supporting this mission is the Customer Experience Associate, a remote position that serves as the frontline of communication between Home Chef and its customers. Operating Monday through Friday from 10 a.m. to 6:30 p.m. CST, this role is ideal for individuals who thrive in a structured yet flexible environment and are passionate about delivering exceptional customer service.
Core Responsibilities
Customer Experience Associates are responsible for managing customer interactions across three primary channels: phone, email, and chat. Each channel has its own set of expectations:
- Phone Support: Associates spend up to 24 hours per week handling incoming calls, averaging around 10 calls per hour. Reliability and punctuality are emphasized, with clear expectations around call attendance and responsiveness.
- Email Support: Up to 10 hours per week are dedicated to responding to email and web form inquiries. Associates are expected to manage approximately 12 tickets per hour and maintain a clean inbox with responses delivered within 24 hours.
- Chat Support: Through the Helpshift AI chat platform, associates spend up to 12 hours weekly assisting customers in real-time, adhering to strict SLA guidelines.
Beyond ticket handling, associates are encouraged to participate in team meetings, identify customer trends, and contribute to root-cause analyses for bugs and service disruptions. This analytical component adds depth to the role, allowing employees to influence operational improvements and enhance the overall customer experience.
Qualifications and Skills
Home Chef seeks candidates with prior experience in customer support or related fields such as retail or hospitality. A high school diploma or equivalent is required, along with strong verbal and written communication skills. The ability to type at least 50 words per minute is also necessary. More importantly, the company values a positive attitude, team collaboration, and a willingness to learn and adapt.
Analytical thinking is a plus, as associates are expected to spot trends and investigate recurring issues. This makes the role suitable for individuals who enjoy problem-solving and continuous improvement.
Training and Onboarding
New hires must be available for a comprehensive three-week training program starting Monday, January 5th, 2026. Training runs Monday through Friday from 9 a.m. to 5:30 p.m. CST and is mandatory for all incoming associates. This structured onboarding ensures that employees are well-equipped to handle the platform and customer interactions confidently.
Compensation and Benefits
The base salary for this role is $17.50 per hour, consistent across locations such as California, Maryland, and Illinois. While the pay may not vary significantly, Home Chef offers a robust benefits package that includes:
- Medical, dental, vision, life, and disability insurance
- Paid holidays, sick time, and vacation
- 401(k) program with matching
- Flexible spending accounts for medical, dependent care, parking, and transit expenses
Additionally, employees can experience Home Chef’s offerings firsthand with a $30 discount on their first order using the promo code PEOPLE30.
Company Culture and Values
Home Chef prides itself on fostering an inclusive and authentic workplace. The company embraces diversity and encourages employees to bring their whole selves to work. Their core values—humble teamwork, pragmatic innovation, and ownership—are reflected in daily operations and interactions.
Associates are expected to be warm and gracious, open to feedback, and proactive in solving problems. This culture of respect and curiosity makes Home Chef a compelling place to grow a career in customer experience.
Final Thoughts
The Customer Experience Associate role at Home Chef is more than just a support position—it’s an opportunity to be part of a mission-driven company that values its employees as much as its customers. With a clear structure, meaningful responsibilities, and a supportive culture, this remote role offers a fulfilling path for individuals passionate about service, communication, and continuous improvement.
Whether you’re transitioning from retail, hospitality, or another customer-facing industry, Home Chef provides the tools, training, and environment to thrive. If you’re ready to make everyday lives easier while growing professionally, this might just be the perfect fit.
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