If you’re passionate about helping people and want to work in healthcare without needing a clinical license, the Connected Care Assistant (CCA) role at Included Health might be a great fit.
This full-time, remote position is part of the Member Care team and focuses on supporting patients with complex or chronic health conditions.
You’ll be working behind the scenes to make sure members get the care and support they need—without giving medical advice.
What Included Health Does
Included Health is a modern healthcare company that offers virtual care and health navigation services. Their goal is to make healthcare easier and more accessible for everyone, no matter where they are or what kind of care they need. They support members through programs like All Included Care (AIC), Virtual Primary Care (VPC), and Care and Case Management (CCM), using a team-based approach led by clinicians.
What You’ll Do as a Connected Care Assistant
As a CCA, you’ll be a key part of the care coordination team. Your job is to help members stay engaged with their care plans and make sure they get the services they need. Here’s what your day-to-day work might include:
- Talking to members via phone or chat to check in and offer support
- Reaching out to at-risk members to encourage them to join care programs
- Managing care-related tasks and organizing follow-ups
- Coordinating care for members and their families based on clinical team guidance
- Helping members understand and use their health benefits
- Handling administrative tasks like sending letters, collecting medical records, and managing referrals
- Monitoring emails and portals for updates and tasks
- Attending training sessions to stay updated on healthcare practices
It’s important to note that CCAs do not provide medical advice or make clinical decisions. Instead, they support the clinical team and help members navigate their care journey.
What You Need to Qualify
You don’t need to be a doctor or nurse, but some healthcare experience is helpful. Here’s what Included Health is looking for:
- Experience in healthcare or case management is preferred
- Good communication skills—especially over the phone
- Ability to multitask and stay organized
- Comfortable using computers and learning new tech platforms
- Familiarity with health IT systems is a plus
- Respect for patient privacy and understanding of HIPAA rules
- Positive attitude and team spirit
- Willingness to work Monday–Friday, either 11 AM–8 PM EST or 8 AM–5 PM PST
Pay and Benefits
The base salary for this role ranges from $24 to $30 per hour, depending on your experience, location, and other factors. But that’s just the beginning—Included Health offers a generous benefits package, including:
| 🏆 Benefit | 💬 Details |
|---|---|
| Remote-first culture | Work from anywhere in the U.S. |
| Health coverage | Medical, dental, vision, disability insurance |
| Free virtual care | Behavioral health, urgent care, and more for you and your family |
| Paid time off | Generous PTO, 12 weeks paid parental leave, and compassionate leave |
| Holidays | 11 paid holidays + 1 floating holiday |
| Retirement | 401(k) savings plan through Fidelity |
| WFH support | Reimbursement for home office setup |
| Volunteer time | 24 hours of paid volunteer time per year |
| Fertility support | Up to $25,000 for fertility and family building |
Why Work at Included Health?
Included Health is on a mission to make healthcare better for everyone. They believe in breaking down barriers and offering care that’s inclusive, accessible, and personalized. If you want to be part of a company that values compassion, innovation, and equity, this could be a great opportunity.
They also take diversity and inclusion seriously, welcoming applicants from all backgrounds and offering fair chances to those with past convictions, in line with local laws.
Final Thoughts
The Connected Care Assistant role is perfect for someone who enjoys helping others, is organized, and wants to make a difference in healthcare—without needing a clinical license. With strong support, great benefits, and a remote-first culture, Included Health offers a meaningful career path for compassionate professionals.
Want to apply? Head to Included Health’s careers page to learn more and submit your application.
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