AudioNova, part of the international hearing healthcare innovator Sonova, is looking for motivated individuals to join their team as Outbound Call Specialists/Customer Care Representatives.
This remote role is designed for people who enjoy helping others, have strong communication skills, and can thrive in a fast-paced environment. With over 400 locations across the United States, AudioNova’s mission is to help patients enjoy the delight of hearing and live without limitations.
This job is ideal for candidates who want to work from home while being part of a healthcare company that values compassion, professionalism, and teamwork.
Salary and Work Schedule
- Base Pay: $18 per hour
- Bonuses: Opportunity for individual and team-based performance bonuses
- Hours: Monday to Friday, 40 hours per week
The salary is competitive for entry-level call center roles, and the bonus system provides extra motivation for employees who consistently meet or exceed their targets. The fixed weekday schedule also ensures work-life balance, with weekends free.
Outbound Call Specialist Responsibilities
As an Outbound Call Specialist, your main responsibility is to connect with potential patients and schedule appointments. The role requires discipline, organization, and empathy. Key tasks include:
- Making 130–150 outbound calls daily to warm and new leads
- Using call scripts to schedule patient appointments
- Recording and maintaining accurate consumer information in a Customer Relationship Management (CRM) system
- Answering inbound calls when patients return calls after initial outreach
- Meeting and exceeding daily, weekly, and monthly appointment quotas
- Handling inbound call overflow to support overall contact center service levels
- Learning basic industry knowledge about hearing care solutions offered by AudioNova
- Collaborating with clinical staff and hearing care professionals
- Demonstrating professional phone etiquette and courtesy with patients and coworkers
- Contributing ideas to improve productivity and assist in related projects
This role is highly target-driven, requiring persistence and resilience. Success depends on balancing efficiency with compassion, ensuring patients feel valued and understood.
Required Experience and Skills
To qualify for this role, candidates must have prior call center experience and be comfortable with high call volumes. Specific requirements include:
- Experience:
- At least 1 year of call center experience
- At least 1 year of upselling experience
- 6+ months of inside sales or outbound calling experience
- Skills and Attributes:
- Strong interpersonal communication skills
- Ability to multitask and manage time effectively in a fast-paced environment
- Confidence in handling objections and rejection
- Professional telephone etiquette
- Motivation to meet targets and willingness to be coached
- Problem-solving and organizational skills
- Intermediate knowledge of MS Word and Excel
- Proficient order entry speed
This job is best suited for individuals who are goal-oriented, resilient, and enjoy working with people. Comfort with technology and CRM systems is also important.
Qualifications
- Education: High School diploma or equivalent required
- Work Environment:
- Must have a dedicated, quiet workspace at home
- Reliable WiFi connection is mandatory
No college degree is required, making this role accessible to a wide range of candidates. However, the ability to stay focused in a remote environment is essential.
Benefits
AudioNova offers a strong benefits package to support employee well-being and career growth. Benefits include:
- Health Coverage: Medical, dental, and vision insurance
- Retirement Plan: 401(k) with company match
- Unique Perks: Free hearing aids for employees and discounts for family members
- Paid Time Off: PTO and holiday time
- Remote Work: Flexibility to work from home
These benefits show that AudioNova values its employees and invests in their long-term health and financial security.
Work Environment and Culture
Sonova, AudioNova’s parent company, is an equal opportunity employer. They emphasize teamwork, diversity, and talent development. Employees are guaranteed equal treatment regardless of background, religion, gender, age, or disability.
The company culture encourages collaboration, professional growth, and respect. Outbound Call Specialists are not just making calls—they are part of a mission to improve lives through better hearing.
Why This Role Stands Out
- Remote Flexibility: Work from home with a stable schedule.
- Growth Opportunities: Learn industry knowledge and develop sales and communication skills.
- Supportive Benefits: Comprehensive health coverage, retirement plans, and unique perks like free hearing aids.
- Mission-Driven Work: Contribute to improving patients’ quality of life.
For individuals who enjoy customer interaction, thrive in target-driven environments, and want to be part of a healthcare mission, this role offers both stability and purpose.
Conclusion
The Outbound Call Specialist position at AudioNova is a rewarding opportunity for candidates with call center experience who want to work remotely in the United States. With a competitive salary, performance bonuses, and strong benefits, this role provides financial stability and career growth.
The responsibilities are demanding, requiring high call volumes and strong organizational skills, but the work is meaningful—helping patients access hearing solutions that improve their lives. For motivated, compassionate, and goal-oriented individuals, this job is an excellent fit.
If you are ready to take on a fast-paced role with clear targets and supportive benefits, AudioNova invites you to apply and join their mission of bringing the joy of hearing to people across the country.
Explore Remote Work From Home Jobs:
Remote Jobs Paying up to $18 per Hour with Little Experience
3 Remote Jobs – Customer Service Representative Paying up to $20/Hour
5 Remote Jobs with Littile Experience Paying up to $26/Hour
Labcorp Remote Jobs + 3 More Work From Home Jobs with No Experience
$24/hr Remote Job Helping Patients at Claritev with No Degree
16 Remote Jobs at NFP Including Entry-Level Work From Home Opportunities!
