In today’s fast-paced digital economy, companies that prioritize customer experience stand out. One such company is The Flex, a rapidly growing startup on a mission to revolutionize the global rental experience. With a remote-first culture and a presence across Europe and Africa, The Flex is hiring Client Success Specialists to join its Customer Service department — and the opportunity is as exciting as it is impactful.
About The Flex
The Flex isn’t just another property tech company. It’s a bold initiative to make renting as seamless and borderless as shopping online.
By leveraging its proprietary Property Management System (PMS), The Flex automates bookings, streamlines operations, and delivers frictionless experiences to both guests and landlords.
The company is scaling aggressively and looking for A-Players — individuals who are proactive, ambitious, and committed to excellence.
Role Overview: Client Success Specialist
As a Client Success Specialist, you’ll be the human heartbeat of The Flex’s tech-driven rental ecosystem. This role is ideal for someone who thrives in a high-growth environment, is passionate about customer service, and enjoys solving problems with empathy and precision.
Your core mission? To ensure that every guest and landlord feels supported, empowered, and delighted throughout their rental journey.
Key Responsibilities
- Customer Support: Act as the first point of contact for guests and landlords via chat, email, and phone. Your goal is to resolve issues swiftly and effectively, ensuring satisfaction and loyalty.
- Onboarding & Education: Help new landlords and partners navigate the PMS platform, unlocking its full potential and setting them up for success.
- Issue Resolution: Troubleshoot technical and operational challenges, escalating complex cases to maintain smooth operations.
- Customer Insights: Monitor satisfaction metrics, gather feedback, and identify trends to continuously improve service quality.
- Cross-Team Collaboration: Work closely with Operations, Product, and Tech teams to refine workflows and enhance the customer journey.
- Upselling & Retention: Spot opportunities to elevate guest experiences and foster long-term relationships with landlords.
What You Bring to the Table
The ideal candidate is a blend of emotional intelligence and technical savvy. Here’s what The Flex is looking for:
- Exceptional written and verbal communication skills.
- Experience in customer success, hospitality, or property management.
- Confidence using CRM, PMS, and digital support tools.
- Strong problem-solving and organizational skills.
- Empathy, patience, and composure under pressure.
- Fluency in English (French or other languages are a plus).
Why Work at The Flex?
The Flex offers more than just a job — it’s a chance to be part of a global movement reshaping how people live and rent. Here’s what makes it stand out:
- Impactful Work: You’ll help redefine the rental experience for thousands of users across continents.
- Global Exposure: Collaborate with a diverse, high-performing international team.
- Career Growth: As The Flex expands, so do your opportunities to grow and lead.
- Performance Rewards: Competitive pay and bonuses tied to results.
- Remote-First Culture: Work from anywhere — outcomes matter more than office hours.
Locations
This remote role is open to candidates across a wide geographic footprint, including countries in Europe (Germany, Austria, Portugal, etc.), Africa (South Africa, Madagascar, Egypt), and beyond. Whether you’re based in London, Lisbon, Cairo, or Cape Town, you’ll be part of a globally connected team.
Final Thoughts
The Client Success Specialist role at The Flex is more than customer service — it’s about being a strategic partner in a tech-enabled rental revolution.
If you’re someone who loves turning challenges into opportunities, thrives in dynamic environments, and wants to make a global impact from the comfort of your home, this could be your next big move.
Ready to join the future of living? Apply now and become part of The Flex’s journey.
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