Finding a job that combines meaningful work, career growth, and flexibility is not always easy. Many sales remote positions focus only on numbers, leaving employees feeling disconnected from the impact of their work.
At Eurofins USA Clinical Diagnostics, through its DNA Diagnostics Center (DDC), the remote role of Inbound Phone Sales Associate offers something different.
This position allows employees to help people during important life decisions while enjoying the benefits of remote work, competitive pay, and strong company support.
About the Company
DNA Diagnostics Center (DDC) is recognized as a world leader in DNA relationship testing. The company has processed more than one million DNA samples for customers worldwide. Its services cover a wide range of needs:
- Paternity and Immigration DNA testing for families and government agencies
- Early Gender DNA testing (Peekaboo™) for expecting mothers
- SpermCheck fertility and vasectomy tests for men’s health
- Pets & Vets DNA testing for breeders and pet owners
The company’s headquarters and laboratory are located in Fairfield, Ohio, near Cincinnati. DDC is part of Eurofins, a global scientific company with over 950 laboratories in 60 countries and more than 60,000 employees. This connection provides stability, resources, and international recognition.
Job Role: Inbound Phone Sales Associate
The position is designed for individuals who want to make a real difference in people’s lives. As an Inside Sales Associate, you will:
- Answer inbound calls from customers seeking DNA testing services
- Guide them through sensitive and sometimes emotional situations with empathy and professionalism
- Explain the company’s services clearly and help customers choose the right option
- Close sales that directly impact families, healthcare providers, and legal professionals
Unlike many sales jobs, this role is not about cold calling or aggressive tactics. Instead, it focuses on relationship-based sales, where listening, understanding, and building trust are the keys to success.
Training and Remote Flexibility
One of the highlights of this job is the structured training program. Employees spend the first 90 days learning the company’s services, sales techniques, and customer care standards. After this period, they gain the flexibility to work remotely. This hybrid approach ensures that new hires feel confident before transitioning to a home office setup.
Remote work offers clear benefits:
- No daily commute
- Better work-life balance
- Ability to create a comfortable workspace at home
For many employees, this flexibility is a major advantage, especially in today’s job market where remote opportunities are highly valued.
Qualifications Needed
The role is beginner-friendly but does require some background in sales or customer service. The company asks for:
- 1–2 years of sales experience (retail, inside sales, or logistics)
- High school diploma or equivalent
- Strong communication skills and the ability to build rapport quickly
- Emotional intelligence to handle sensitive conversations
- Results-driven mindset with good time management
- Basic computer and typing skills, plus willingness to learn new software
- Commitment to ethical behavior and confidentiality (HIPAA training is required)
These qualifications show that the company values both technical skills and personal qualities. Empathy, discretion, and professionalism are just as important as sales ability.
Work Environment and Physical Requirements
Like most phone-based roles, this job involves:
- Sitting at a desk for long periods
- Using a headset and computer regularly
- Communicating with customers via phone and digital platforms
The schedule is Monday to Friday, 11 AM to 8 PM, which may suit individuals who prefer later shifts or need mornings free for personal commitments.
Compensation and Benefits
Eurofins USA Clinical Diagnostics offers a competitive package that includes:
- Base pay plus monthly commissions (high earning potential)
- Comprehensive medical, dental, and vision coverage
- Life and disability insurance
- 401(k) retirement plan with company match
- Paid vacation and holidays
These benefits reflect the company’s commitment to employee well-being and financial security. For sales professionals, the combination of base pay and commissions provides motivation and rewards for strong performance.
Expect hourly earnings in the range of $19–$28 (base + commission), though Eurofins only officially states “competitive pay.” Actual pay depends on your sales performance and commission structure.
Why This Job Stands Out
Many sales jobs emphasize numbers over people. At DDC, the focus is on conversations that matter. Employees help customers during life-changing moments, such as confirming family relationships or preparing for immigration cases. This adds a sense of purpose to the role that goes beyond typical sales targets.
Other standout features include:
- Remote work flexibility after training
- Work-life balance with a consistent weekday schedule
- Global company support through Eurofins
- Career growth opportunities in a respected scientific organization
Equal Opportunity Employer
Eurofins USA Clinical Diagnostics is committed to diversity and inclusion. The company is a Disabled and Veteran Equal Employment Opportunity employer, ensuring fair treatment for all applicants and employees.
Final Thoughts
The Inbound Phone Sales Associate role at Eurofins USA Clinical Diagnostics offers more than just a paycheck. It provides the chance to be part of a global leader in DNA testing, help people during important life decisions, and enjoy the flexibility of remote work. With strong training, competitive pay, and excellent benefits, this job is well-suited for individuals with sales experience who want meaningful work and career stability.
For those seeking a sales position that combines empathy, professionalism, and impact, this opportunity stands out as a rewarding career path.
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