Finding the right remote job can be challenging, especially if you are looking for a role that balances professional growth, stability, and flexibility.
Datavant, a leading health data exchange company in the United States, is currently hiring for the position of CPC Processor I – Customer Support.
This is a remote, full-time role that offers a chance to work in the growing healthcare technology sector while supporting customers and ensuring smooth release of information processes.
Let’s take a closer look at what this job involves, the skills required, and what you can expect as part of the Datavant team.
About Datavant
Datavant is a data platform company that focuses on connecting health data securely and efficiently. Their vision is simple but powerful: every healthcare decision should be powered by the right data, at the right time, in the right format.
With the largest and most diverse health data network in the U.S., Datavant works with life sciences companies, government agencies, healthcare providers, and insurers.
By joining Datavant, employees become part of a mission-driven team that is tackling some of the most complex problems in healthcare with technology-forward solutions.
Role Overview: CPC Processor I – Customer Support
The CPC Processor I role is centered around customer support and handling release of information (ROI) account issues.
As a processor, you will be responsible for answering customer inquiries, resolving issues, and ensuring that all information is handled accurately and confidentially.
Since this is a remote position, you will be working from home, but you will still be part of a high-performing team that values professionalism, communication, and collaboration.
Key Responsibilities
The job comes with a clear set of responsibilities that focus on customer service and operational accuracy. Some of the main duties include:
- Answering customer calls and inquiries: You will handle release of information-related calls, emails, and written correspondence. Accuracy and timeliness are critical here.
- Researching and resolving issues: Customers may have questions or problems related to their accounts. You will need to investigate and provide clear solutions.
- Documenting interactions: Every call or inquiry must be documented in detail using Datavant’s software systems.
- Following procedures: You will adhere to department-specific processes and company policies to ensure consistency and compliance.
- Maintaining professionalism: Building good rapport with co-workers and management is important, as is keeping all information confidential.
- Meeting performance standards: Productivity and quality assurance expectations must be met regularly.
- Attending training sessions: You may be required to attend mandatory training or in-service meetings to stay updated.
- Other duties as assigned: Flexibility is key, as you may be asked to take on additional tasks when needed.
Skills and Qualifications
To succeed in this role, Datavant requires candidates to bring certain skills and qualifications:
- Education: A high school diploma or equivalent from an accredited institution is required.
- Customer service skills: A friendly, professional manner of communication is essential.
- Phone system experience: You should be comfortable using a multi-line phone system.
- Computer proficiency: Intermediate to advanced knowledge of Microsoft Office is expected.
- Relevant experience: Background in data entry, medical records, healthcare, insurance claims processing, or proofreading/editing documents is beneficial.
- Attention to detail: Staying organized and working quickly without sacrificing accuracy is important.
- Certifications: You must pass an annual HIPAA examination and complete a 90-day ROI certification course with a score of at least 85%.
Work Environment and Requirements
Since this is a remote role, you will need to provide a reliable high-speed internet connection and a distraction-free workspace. Exemptions may be available depending on state laws and personal circumstances, but these are reviewed on a case-by-case basis by Datavant’s HR team.
Compensation and Benefits
Datavant follows a compensation philosophy that aims to be externally competitive and internally fair. For this role, the estimated salary range is $15.00 to $18.32 per hour, with a target compensation range of $16 to $18 per hour.
While this may vary depending on experience and responsibilities, the company emphasizes fairness and growth opportunities rather than rigid job titles.
Company Culture
Datavant prides itself on building a high-growth, high-autonomy culture. Employees are encouraged to contribute ideas, and the best ideas win regardless of job title.
This creates an environment where personal growth is tied to expanding impact rather than climbing a traditional corporate ladder. Diversity and inclusion are also central to the company’s values.
Pros of the Role
- Remote flexibility: Work from home with a stable internet connection.
- Clear responsibilities: The role has well-defined tasks, making it easier to stay organized.
- Growth opportunities: Training, certifications, and exposure to healthcare data systems can help you build a career in health tech.
- Supportive culture: Datavant emphasizes teamwork, communication, and inclusion.
- Competitive pay: The hourly rate is fair compared to similar customer support roles in healthcare.
Challenges to Consider
- High attention to detail required: Mistakes in handling health data can have serious consequences, so accuracy is critical.
- Certification requirements: You must pass HIPAA and ROI certification exams, which require study and preparation.
- Strict confidentiality: Handling sensitive health information means you must always follow privacy rules.
- Performance expectations: Productivity and quality standards must be consistently met, which can be demanding.
Final Thoughts
The CPC Processor I – Customer Support role at Datavant is a solid opportunity for individuals who enjoy customer service, have strong organizational skills, and want to be part of the healthcare technology industry.
While the job requires discipline, attention to detail, and adherence to strict confidentiality standards, it also offers flexibility, fair compensation, and the chance to contribute to a company that is shaping the future of healthcare data exchange.
For those looking to grow in a remote role with meaningful impact, this position could be a great fit.
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