Are you looking for a beginner-friendly remote job with paid training, no interview hoops, and a supportive work culture?
United Concordia Dental is hiring full-time Associate Customer Service Representatives and it might be the perfect fit for you.
Let’s break down everything you need to know before applying:
Remote Work Locations
This position is fully remote and open to candidates in:
- Pennsylvania (PA)
- Maryland (MD)
- Washington (WA)
- North Carolina (NC)
- Louisiana (LA)
Plus, there are 51 total locations listed so if you’re in the U.S., there’s a good chance you’re eligible. No physical office visits required!
What You’ll Be Doing
As an Associate Customer Service Representative, you’ll be the friendly voice (or email reply) helping members, providers, and brokers with dental insurance questions. Your day-to-day tasks include:
- Answering customer inquiries via phone, email, or chat
- Troubleshooting and resolving complaints
- Preparing adjustments for incorrectly processed services
- Attending training sessions and meeting performance goals
- Escalating complex issues to supervisors when needed
This role is ideal for someone who enjoys helping others, thrives in fast-paced environments, and wants to grow in the healthcare support space.
Education & Experience
Minimum Requirements:
- High School Diploma or GED
- At least 6 months of customer service experience (retail, hospitality, or any customer-facing role counts!)
Preferred (but not required):
- Call center experience
- Healthcare-related customer service experience
No college degree? No problem. No prior healthcare experience? You’re still eligible.
Skills That Set You Apart
If you’re:
- Great at multitasking and staying calm under pressure
- A clear communicator (both written and verbal)
- Able to learn new systems quickly
- Empathetic and solution-oriented
…you’ll thrive in this role. The company values people who can simplify complex info and make customers feel heard and supported.
Pay & Benefits
- Hourly Pay Range: $19.01 – $23.72
- Pay depends on your experience, location, and internal equity
- Paid training included
- No travel required
- Light physical demands (lifting up to 10 lbs occasionally)
This is a full-time position with consistent hours and potential for growth.
Compliance & Privacy
As part of the healthcare industry, you’ll be expected to follow HIPAA guidelines and company privacy policies. Training is provided to help you understand and meet these standards.
Why This Job Stands Out
- No interview barriers for beginners
- Paid training and clear onboarding
- Remote work with flexible location options
- Inclusive hiring practices
- Strong support for career growth
Whether you’re a stay-at-home parent re-entering the workforce, a recent graduate, or someone looking to switch careers, this role offers a stable, accessible entry point into healthcare customer service.
How to Apply
This job was posted 9 days ago, so don’t wait too long! You can apply directly through United Concordia Dental’s careers page or via Highmark Health’s job portal.
For accessibility or accommodation requests during the application process, email: HRServices@highmarkhealth.org
Final Thoughts
This role is more than just answering calls it’s about making a difference in people’s lives by helping them navigate their dental benefits with clarity and compassion.
If you’re ready to work from home, grow professionally, and be part of a mission-driven team, this could be your next big step.
Want help crafting a resume or cover letter tailored for this role? Just say the word I’ve got you covered.
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