If you’re someone who thrives on empathy, clear communication, and helping others navigate financial challenges, Earnest’s Client Happiness Servicing Associate role might be your next big move.
This remote position isn’t just about answering calls it’s about becoming a trusted guide for students working toward a debt-free future.
Let’s break down what makes this opportunity stand out and whether it’s the right fit for you.
Company Mission: Empowering Students, One Loan at a Time
Earnest is on a mission to make higher education more accessible and affordable. Their suite of financial tools including private student loans, refinancing options, and scholarship access is designed to help students take control of their financial future.
As a Client Happiness Servicing Associate, you’ll be at the heart of this mission, supporting clients with empathy and clarity while helping them stay on track with their payments.
What You’ll Be Doing
This role goes far beyond basic customer service. You’ll be:
- Acting as a brand ambassador: Responding to client inquiries via chat, email, SMS, and phone with professionalism and compassion.
- Offering repayment guidance: Helping clients understand their options, make arrangements, and stay current with payments.
- Promoting Earnest’s products: Identifying opportunities to cross-sell relevant financial solutions during service interactions.
- Collaborating across teams: Working with internal departments to resolve issues and educate clients on loan processes.
- Maintaining accurate records: Using internal tools to research inquiries and document interactions clearly.
This isn’t a script-reading job it’s a dynamic role that requires active listening, problem-solving, and a genuine desire to help.
What Earnest Is Looking For
To thrive in this role, you’ll need:
- At least 1 year of experience in customer service, sales, or collections
- Strong communication skills, especially in de-escalation and resolution
- Tech-savviness (Mac preferred) and basic math skills for loan support
- Ability to manage high call volumes and work independently or in teams
Bonus points if you have:
- Experience in student lending, banking, or financial aid
- Background in call centers or account management
- Familiarity with loan processing or underwriting
Location & Pay
This is a fully remote role based in the U.S., with a competitive salary range of:
$47,000–$59,000 USD annually
Your exact pay will depend on your experience, location, and internal compensation structure.
Perks & Benefits
Earnest doesn’t just talk about supporting employees they back it up with generous perks:
| Benefit | Details |
|---|---|
| Health Coverage | Medical, dental, vision, and savings plans |
| Tech Setup | Mac computer + home office stipend |
| Connectivity | Monthly internet and phone reimbursement |
| Financial Growth | RSUs, 401(k) with match, stock purchase plan |
| Education Support | Robust tuition reimbursement program |
| Travel Perk | $1,000 travel credit on each work anniversary |
| Family Support | Competitive parental leave |
| Time Off | Generous PTO policy |
Culture & Values
Earnest’s cultural principles aren’t just buzzwords they shape how the team works and grows:
- Every Second Counts: Speed and execution matter.
- Choose To Do Hard Things: Grit and resilience are celebrated.
- Pursue Excellence: Continuous improvement is the norm.
- Lead Together: Leadership is about action, not titles.
- Don’t Take Yourself Too Seriously: Humor and humility go hand in hand.
Final Thoughts
This role is ideal for someone who’s passionate about financial empowerment, thrives in fast-paced environments, and wants to make a real difference in people’s lives.
If you’re ready to be the voice of support for students navigating their financial journey and you love solving problems with heart Earnest might be your perfect match.
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