If you’re someone who loves helping others succeed, enjoys organizing projects, and thrives in remote work environments, the Customer Adoption Specialist role at Bonusly might be your next big move. Let’s break it down in simple terms so you can decide if this job fits your goals.
About Bonusly
Bonusly is a company that helps teams feel more connected and appreciated at work. Their platform makes employee recognition easy and meaningful so people feel valued and motivated. The goal? Build workplaces where people want to stay and grow together.
They’re not just about software they’re about culture. You can explore their values and work style in their open-source Employee Un-Handbook, which shows how transparent and people-first they really are.
What Does a Customer Adoption Specialist Do?
This role is all about guiding new customers through their journey with Bonusly from the moment they sign the contract to the moment they’re fully set up and thriving.
Your Main Responsibilities:
- Lead the onboarding process from start to finish.
- Create clear project plans with timelines and milestones.
- Help customers set up Bonusly’s tools in a way that fits their goals.
- Work closely with Customer Success Managers (CSMs) to ensure smooth transitions.
- Host training sessions and office hours to support customers.
- Build helpful resources like training videos and email templates.
- Track and reduce the time it takes for customers to launch successfully.
- Support other internal projects that improve customer experience.
Who Should Apply?
You’ll love this role if you:
- Have at least 3 years of experience helping customers onboard software or services.
- Are super organized and detail-oriented.
- Communicate clearly and confidently especially in remote settings.
- Enjoy solving problems and thinking creatively.
- Like creating training content that’s easy to understand.
Bonus Points If You:
- Have worked in SaaS (Software as a Service) before.
- Know basic tech terms like APIs, SAML, or SFTP.
- Have used tools like Skilljar or Gainsight CE.
- Have experience in HR or employee engagement.
- Enjoy improving processes and building new systems.
Salary & Benefits
- Salary: $70,000–$90,000 per year
- Equity options available
- Fully remote (U.S. only)
- Wellness reimbursements
- Professional development support
- 12 weeks paid parental leave
- Minimum 2 weeks vacation + U.S. holidays
Bonusly also uses its own platform internally so you’ll experience firsthand how recognition can boost morale and teamwork.
Final Thoughts
This role is perfect for someone who’s passionate about making work better for customers and teammates alike.
If you enjoy leading projects, building relationships, and creating smooth onboarding experiences, Bonusly offers a supportive, transparent, and growth-focused environment.
Whether you’re a seasoned onboarding pro or someone looking to step into a strategic customer-facing role, this position offers the chance to make a real impact.
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