If you’re someone who loves helping others, solving problems, and working from home, this full-time Remote Customer Support Specialist role with K12 Tutoring might be a great fit.
Whether you’re a parent returning to work, a tech-savvy multitasker, or someone looking for a meaningful remote job, this position offers stability, growth, and purpose.
Location & Work Type
This is a full-time remote position available across the United States, offering flexibility to work from anywhere nationwide.
Ideal for candidates seeking a stable, long-term role with the convenience of working from home, it provides the opportunity to contribute meaningfully without location constraints.
What You’ll Do
As a Customer Support Specialist, you’ll be the go-to person for solving customer problems especially when issues are too complex for the Level 1 support team. You’ll help parents, students, and educators with things like:
- Logging into the tutoring platform
- Scheduling sessions
- Payment issues
- Tutor-related concerns
You’ll also work behind the scenes with internal teams to improve processes, test new features, and make sure customers feel heard and supported.
Key Responsibilities
- Handle escalated service and tech issues via phone, email, chat, and web
- Troubleshoot problems and guide customers to solutions
- Work with engineering to resolve complex technical issues
- Create and update SOPs (Standard Operating Procedures)
- Monitor customer reviews and feedback
- Support scheduling and booking for tutoring sessions
- Track trends and suggest improvements to enhance customer experience
Who They’re Looking For
This role is ideal for someone who’s empathetic, tech-savvy, and thrives in a remote work environment. You’ll need to be comfortable communicating across multiple channels and juggling tasks independently.
Minimum Qualifications
- High School Diploma
- 2–4 years of experience in customer service or tech support
- Strong communication skills (written and verbal)
- Ability to work from a distraction-free home office
- Comfortable using tools like Salesforce and Microsoft Office
- Must pass a background check
Preferred Qualifications
- Bachelor’s Degree
- Experience with K12/Stride platforms
- Call center experience
- Familiarity with both PC and Mac troubleshooting
Tech Requirements
To work from home successfully, you’ll need:
- High-speed internet (at least 50 Mbps download / 10 Mbps upload)
- Ethernet connection preferred (Wi-Fi might not be stable enough)
- A smart device (phone or tablet) for accessing apps
- Ability to attend webcam-based meetings and training
Salary & Benefits
- Hourly pay range: $14.24–$23.00 (based on experience and location)
- Bonus eligibility
- Benefits for eligible employees: health insurance, retirement contributions, paid time off
Note: Most offers start in the lower half of the pay range.
Work Environment
This is a fully remote role, but you’ll still be part of a collaborative team. Expect regular virtual meetings, training sessions, and occasional travel (about 10%) for team-building activities.
Equal Opportunity & Accessibility
Stride, Inc. is an equal opportunity employer. They welcome applicants of all backgrounds and offer accommodations for job seekers with disabilities. If you need help applying, you can reach out to: stridecareers@k12.com.
Final Thoughts
This job is more than just answering calls it’s about making a real difference in the lives of students and families
If you’re someone who enjoys solving problems, working independently, and being part of a mission-driven team, this could be your next big opportunity.
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