If you’re someone who enjoys helping others, solving problems, and working with technology all from the comfort of your home then this full-time remote role at Brightree might be just what you’re looking for.
About the Company
Brightree is a part of ResMed, a global leader in cloud-based healthcare solutions. While their software helps improve patient outcomes, the company culture is all about people supporting both customers and employees.
Brightree’s mission is to make healthcare better, and they do it by combining smart technology with compassionate service.
What You’ll Be Doing
As a Customer Support Specialist, your main job is to help customers who use Brightree’s software. You’ll answer questions, troubleshoot issues, and make sure users feel supported and satisfied. This isn’t just about fixing problems—it’s about building trust and offering thoughtful, consultative help.
Work Hours: Monday to Friday, 10 AM to 7 PM EST (perfect for those who prefer a steady weekday schedule).
Your Key Responsibilities:
- Answer customer questions about Brightree’s software and services in a friendly and efficient way.
- Help users fix issues related to system setup, configuration, or functionality via phone or email.
- Solve problems that don’t have ready-made solutions by thinking creatively and logically.
- Keep track of support requests and document everything clearly.
- Work closely with customers to understand their needs and offer tailored solutions.
- Stay updated on new product features and releases.
- Escalate complex cases to senior team members when needed.
- Follow company procedures for documenting cases.
What Skills You Need
This role is ideal for someone who’s tech-savvy, a fast learner, and enjoys working independently. Here’s what Brightree is looking for:
Must-Have Skills:
- Experience supporting external customers with software-related issues.
- Strong troubleshooting and problem-solving abilities.
- Ability to work remotely and stay motivated.
- Comfortable working in a fast-paced, team-oriented environment.
- Good communication and documentation skills.
Bonus Points If You Have:
- Experience with Brightree software.
- Background in healthcare, home health, or HME (Home Medical Equipment).
- A degree in business, finance, healthcare, or technology (or equivalent experience).
- Familiarity with Microsoft Office (Outlook, Word, Excel).
- Experience using Salesforce.
Salary & Benefits
Estimated Pay Range:
$26.08 to $40.29 per hour (based on location, experience, and skills).
Benefits Package Includes:
- Medical, dental, vision, and life insurance
- Short-term and long-term disability coverage
- Sleep care management support
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Commuter benefits
- 401(k) retirement plan and Employee Stock Purchase Plan (ESPP)
- Tuition assistance
- Employee Assistance Program (EAP)
- 15 days of Paid Time Off (PTO) in your first year
- 11 paid holidays + 3 floating days
- Parental leave: 14 weeks for primary caregivers, 2 weeks for secondary caregivers
Company Culture
Brightree and ResMed are committed to creating a diverse, inclusive, and supportive workplace. They encourage innovation, personal growth, and open expression. If you’re someone who values teamwork, continuous learning, and making a real difference in people’s lives, this could be a great fit.
Location
This is a remote position based in the United States. You’ll be part of a distributed team, so being comfortable with virtual communication and self-management is key.
Final Thoughts
This role is perfect for someone who enjoys solving problems, working with software, and helping others all while growing professionally in a supportive environment.
Brightree offers competitive pay, generous benefits, and a mission-driven culture that values both innovation and empathy.
If this sounds like your kind of workplace, don’t wait apply now and take the next step in your career journey.
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