If you’re looking for a remote role that blends customer interaction, tech-savvy tasks, and career growth, Lucky Strike Entertainment might just have your next big opportunity.
This U.S.-based company known for its vibrant entertainment venues is hiring Remote Customer Service Representatives to support its online booking platform. Let’s break down everything you need to know before applying.
About the Company
Lucky Strike Entertainment (formerly Bowlero Corp) is a major player in the world of location-based entertainment. With over 360 venues across North America, they offer bowling, arcades, water parks, and family fun centers. They also own the Professional Bowlers Association, making them a household name in the bowling world.
This role supports their growing eCommerce division, helping customers book events online while delivering the same high-quality service found in their physical locations.
Remote Customer Service Representative Job Overview
Position: Remote Customer Service Representative
Location: Work-from-home (U.S. based)
Posted: August 8, 2025
Pay: $24.04/hour + commission
Category: Sales / Online Booking Support
Company: Lucky Strike Entertainment
This is a remote role focused on helping customers navigate Lucky Strike’s online booking system. You’ll be the first point of contact for guests planning events, resolving issues, and ensuring a smooth digital experience.
Key Responsibilities
Here’s what you’ll be doing day-to-day:
- Communicating with customers via email and phone (chat support may be added later)
- Assisting users with booking events through the website
- Troubleshooting issues by identifying problems and offering solutions
- Following up to ensure customer satisfaction
- Conducting quality checks on the booking platform
- Upselling packages and upgrades when appropriate
- Participating in ongoing sales coaching and training
This role is ideal for someone who enjoys problem-solving, customer interaction, and working in a fast-paced digital environment.
Qualifications & Skills
To succeed in this role, you’ll need:
- A high school diploma (college degree preferred)
- At least 1 year of customer service experience call center, hospitality, or corporate settings all count
- Strong communication skills (written and verbal)
- A positive attitude and team spirit
- Intermediate computer skills (navigating multiple windows, using search tools)
- Familiarity with Microsoft Outlook
If you’re a quick learner who thrives on feedback and enjoys helping people, this could be a great fit.
Compensation & Benefits
- Hourly pay: $24.04 + commission
- Performance-based incentives
- Healthcare coverage
- Competitive benefits package (details available on their careers page)
This is a solid starting salary for remote customer service, especially with the added commission potential.
Why This Role Stands Out
- No interview-heavy process mentioned ideal for beginners
- Fully remote with U.S. eligibility
- Career development through coaching and training
- Real customer interaction, not just scripted responses
- Opportunity to grow with a company expanding its digital footprint
How to Apply
Interested candidates can apply directly through Lucky Strike Entertainment’s careers page. Be sure to tailor your resume to highlight customer service experience, tech comfort, and a proactive attitude.
Final Thoughts
This role is perfect for remote job seekers who want to build a career in customer service while working from home. Whether you’re a mom returning to work, a career switcher, or a recent grad, Lucky Strike offers a supportive environment with real growth potential.
If you’d like help crafting a resume or cover letter tailored to this job or want to turn this review into a Pinterest or YouTube caption just say the word. I’ve got your back!
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