If you’re looking for a full-time remote job that lets you help people while working from the comfort of your home, Alorica’s Healthcare Customer Service Representative role might be just what you need.
This position is trending right now and for good reason.
About the Role
As a Healthcare Customer Service Representative, you’ll be the friendly voice on the other end of the line, helping customers with questions or concerns related to healthcare products or services. Whether it’s solving a billing issue, updating account details, or explaining a service, your job is to make sure every customer feels heard and supported.
This is a full-time, work-from-home position with a starting pay of $15 per hour.
What You’ll Be Doing
Your day-to-day tasks will include:
- Answering calls and helping customers with healthcare-related issues
- Documenting call details for quality and reporting
- Updating customer information when needed
- Recommending new or upgraded services to existing customers
What You Need to Qualify
You don’t need a college degree to apply. Here’s what Alorica is looking for:
- A high school diploma or GED
- Basic customer service experience (preferred but not required)
- Good computer skills and comfort with Microsoft Word and Excel
- Clear communication both speaking and writing
- Patience, empathy, and a professional attitude
Work from Home Setup
To succeed in this role, you’ll need:
- A quiet, private workspace in your home
- A wired internet connection (DSL or cable only no Wi-Fi or satellite)
- Minimum internet speed: 10 Mbps download / 3 Mbps upload
- Alorica will send you the necessary equipment, which may include a webcam
Benefits That Support Your Whole Life
Alorica offers a generous benefits package designed to support your health, finances, and personal growth:
| Benefit Type | What You Get |
|---|---|
| Health & Wellness | Medical, dental, vision coverage, HSA, and wellness discounts |
| Time Off | Paid holidays, sick leave, and personal time off |
| Financial Support | Optional daily/weekly pay, 401K retirement plan, tuition reimbursement |
| Career Growth | Leadership development programs and paid training |
| Employee Perks | Discounts on groceries, travel, phone plans, pet supplies, and more |
| Emotional Support | Employee Assistance Program and access to Alorica’s in-house charity (MLBA) |
Why Work at Alorica?
Alorica is a global leader in customer experience, with offices in 18 countries and a strong remote workforce. Over 70% of their leaders were promoted from within, so there’s real room to grow.
Plus, their non-profit initiative Making Lives Better with Alorica (MLBA) helps employees give back to their communities.
Location Eligibility
This job is only open to candidates living in these U.S. states:
Alabama, Arkansas, Florida, Georgia, Idaho, Iowa, Kansas, Maryland, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, South Carolina, Tennessee, Texas, Utah, Virginia, and West Virginia.
How to Apply
Here’s what to expect:
- Submit your application online
- Complete a short assessment
- Wait for the team to review your profile
- If selected, they’ll contact you directly
Final Thoughts
This role is ideal for beginners, stay-at-home parents, or anyone looking to start a remote career in customer service.
The pay is fair, the benefits are solid, and the company culture is supportive. If you enjoy helping others and want a stable job with growth potential, this could be your next big step.
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