Are you someone who loves connecting with people, solving problems, and making a real impact all from the comfort of your home? If yes, Nerdy’s Remote Customer Re-engagement Specialist role might be the perfect fit for you.
Let’s break it down in simple terms so you know exactly what to expect.
What Is Nerdy?
Nerdy is the parent company of Varsity Tutors, and they’re changing how people learn by combining live human support with powerful AI tools. Think of it as a smart, tech-driven tutoring platform that helps students succeed faster and better.
They’re bold, fast-moving, and focused on results. If you love working with purpose and using modern tools (like AI) to get things done, Nerdy is a great place to grow.
What Does a Customer Re-engagement Specialist Do?
Your main job is to reconnect with past customers people who used Nerdy’s services before but haven’t come back. You’ll reach out to them, understand why they left, and help them see the value of returning.
Your day-to-day tasks include:
- Calling, emailing, and messaging former clients (yes, cold calling is part of this role)
- Listening to their concerns and offering personalized solutions
- Matching their learning goals with Nerdy’s services
- Working with internal teams to make the reactivation process smooth
- Tracking customer data and improving outreach strategies
- Keeping detailed records in CRM tools
This role is all about empathy, persuasion, and smart communication. If you enjoy helping people and can handle rejection with grace, you’ll thrive here.
Who Is This Job For?
This role is ideal for:
- Beginners with 1 to 2 years of experience in sales, retention, or customer service
- People who are great at building trust quickly
- Strong communicators who can handle objections with empathy
- Fast learners who are comfortable with change
- Anyone passionate about education and personal growth
Bonus points if you’ve worked with CRM tools or analyzed customer data before!
Salary & Benefits
Nerdy offers competitive pay and performance-based rewards. Here’s what you get:
| Benefit | Details |
|---|---|
| Base Salary | $40,000/year + monthly bonuses |
| Remote Work | 100% work from home |
| Paid Time Off | Accrued PTO for rest and recharge |
| Learning Perks | Free tutoring and learning tools for you and your family |
| AI Tools | Use cutting-edge AI to boost your productivity |
| Health Coverage | Medical, dental, vision, life insurance, maternity/paternity leave |
| Retirement | 401(k) with company match and immediate vesting |
Training & Schedule
- One-week paid virtual training
- Monday to Friday, 9 AM to 6 PM Central Time (adjust for your time zone!)
- Flexible remote-first culture
Why Work at Nerdy?
Nerdy isn’t your typical company. They reward results, not just years of experience. You’ll be part of a fast-paced, AI-powered team that values ownership, creativity, and impact.
If you’re someone who:
- Wants to grow fast
- Loves solving real problems
- Enjoys working independently
- Believes in the power of education
…then this could be the most meaningful job of your career.
Final Thoughts
This role is perfect for remote job seekers who want to make a difference, learn new skills, and grow in a supportive, tech-savvy environment.
Whether you’re a mom returning to work, a beginner exploring new opportunities, or someone looking for a flexible career path Nerdy welcomes bold thinkers who care about helping others learn.
Ready to apply? Visit nerdy.com and take the first step toward a rewarding remote career.
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