If you’re looking for a remote job where you can help people and feel good about your work, this Customer Care Analyst role might be a great fit.
You’ll talk to people who are going through important life changes like signing up for Medicare or choosing life insurance and help guide them with care and patience.
It’s a full-time job you can do from home, with paid training, good pay, and benefits. Let’s take a closer look at what this job offers and who it’s for.
Customer Care Analyst – Remote at Mutual of Omaha
Position: Customer Care Analyst
Location: Remote (U.S. or Puerto Rico only)
Work Type: Full-Time, Regular
Application Deadline: August 18, 2025
Company: Mutual of Omaha
Job ID: 504091
Category: Customer Service
If you’re someone who thrives on empathy, clarity, and making a real difference in people’s lives this role might be your calling. Mutual of Omaha is hiring remote Customer Care Analysts to support individuals during some of life’s most sensitive transitions: enrolling in Medicare, navigating health challenges, or making final life insurance decisions.
This isn’t just about answering phones. It’s about being a calm, compassionate guide during moments that truly matter.
What You’ll Actually Do
As a Customer Care Analyst, you’ll be the voice customers trust. Here’s what your day-to-day will look like:
- Handle back-to-back inbound calls in a high-volume contact center.
- Support customers through emotionally complex situations with empathy and professionalism.
- Solve problems quickly and accurately using multiple systems and screens.
- Collaborate with teammates and internal departments to deliver seamless service.
- Meet productivity, quality, and attendance goals while staying grounded in the company’s values: integrity, innovation, accountability, and collaboration.
What You’ll Need to Succeed
This role is ideal for someone who’s:
- A strong communicator: able to listen deeply and speak clearly, even during tough conversations.
- A natural problem solver: focused on resolving issues in one call whenever possible.
- Reliable and accountable: shows up consistently and takes ownership of their work.
- Tech-savvy: comfortable navigating multiple systems and guiding customers through online portals.
- Inclusive and curious: open to diverse perspectives and committed to respectful dialogue.
📍 You must be based in the U.S. or Puerto Rico and have access to high-speed internet.
Preferred (But Not Required)
- Prior experience in customer service or contact centers.
- Familiarity with insurance or healthcare industries.
- Basic understanding of life and health insurance terms.
- Willingness to join team huddles and engage on camera.
- Ability to multitask, meet deadlines, and adapt to changing needs.
Training & Schedule
- Start Dates: September 25 or 26
- Training Begins: September 29
- Training Hours: Monday–Friday, 8:00 AM to 4:30 PM CST (2 weeks, virtual)
- Regular Shift After Training: 9:00 AM to 5:30 PM CST
Compensation & Benefits
- Hourly Pay: $19.50
- Annual Bonus Opportunity
- 401(k): 2% company contribution + 6% match
- Time Off: Vacation, personal time, paid holidays
- Work-Life Balance: Strong emphasis on wellness and flexibility
📌 Note: Applicants must not require employment sponsorship now or in the future.
Safety & Application Tips
- Apply only via mutualofomaha.com/careers
- Legitimate emails will come from
@mutualofomaha.com - No sensitive info or job offers without interviews
- Check Hiring FAQs for scam prevention tips
Final Thoughts
This role is perfect for empathetic communicators who want to make a genuine impact from the comfort of home.
Whether you’re a mom returning to work, a career switcher, or someone seeking meaningful remote employment Mutual of Omaha offers stability, purpose, and growth.
Apply by August 18, 2025, and mark your calendar for the September training dates!
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