Location Options:
Indianapolis, IN | Remote (US) | Atlanta, GA | Dallas, TX | Phoenix, AZ
Also hiring in: Los Angeles, Chicago, New York, Seattle, Miami
Job Type: Full-time
Salary Range: $53,000–$73,000 per year ($25.48/hr–$35/hr)
Company: Prologis
What Is Prologis?
Prologis is a global leader in logistics real estate. With over 1.3 billion square feet of space and $3.2 trillion in annual throughput, they help businesses move faster and smarter.
Their work connects the digital and physical worlds think warehouses, supply chains, and energy solutions. If you want to be part of a company that’s shaping the future of global commerce, this is a strong contender.
What Does a Customer Account Representative Do?
This remote role is all about customer service and collections. You’ll be part of a small, focused team that handles accounts receivable (AR) specifically, collecting payments within 60 days of billing. You’ll work closely with other teams like Real Estate, Customer Experience, and Accounting.
Here’s what your day might look like:
- Talking to customers to resolve billing questions
- Reviewing account ledgers and updating payment statuses
- Promoting electronic payment options
- Entering notes and tracking customer interactions
- Collaborating with internal teams to solve payment issues
- Reporting collection progress and attending team meetings
What Skills Do You Need?
Must-Haves:
- 3+ years in accounting, banking, or customer service related to finance
- Strong communication and relationship-building skills
- Ability to work independently and escalate issues when needed
- Comfort with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Nice-to-Haves:
- Experience in real estate collections
- Familiarity with Yardi (a property management software)
- Knowledge of other billing/accounting tools
Salary & Benefits
Prologis offers competitive pay based on your experience and location. But the real highlight is their “People First” culture and generous benefits:
- Health, dental, and vision insurance for you and your family
- 401(k) with 50% company match up to 12% of your salary
- 22 days of paid time off (PTO) + holidays + volunteer time
- Bonus opportunities based on performance
- Wellness and lifestyle perks
Company Culture: What’s It Like Working at Prologis?
Prologis is known for valuing its employees. Reviews highlight:
| 👍 Pros | ⚠️ Cons |
|---|---|
| Supportive team and leadership | Promotions can be slow |
| Flexible work arrangements | Some internal processes need improvement |
| Competitive compensation | High turnover in certain departments |
| Focus on career development | Communication can be top-down |
Employees say it feels like a mix of corporate professionalism and startup energy. You’re expected to take initiative, but you’ll also be surrounded by smart, driven people who want you to succeed.
Final Thoughts
If you enjoy solving problems, working with numbers, and helping customers, this role could be a great fit. It’s ideal for someone with a background in finance or real estate who wants to grow in a stable, well-respected company.
Whether you’re based in Indianapolis or prefer remote work, Prologis offers flexibility, growth, and a people-first approach. Just make sure you’re ready to handle fast-paced tasks and collaborate across departments.
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