Featured Remote Role: Customer Success Manager (USA Only – 100% Remote)
If you’re looking for a remote job with a company that values flexibility, emotional intelligence, and meaningful work, Close might be the perfect fit.
They’re hiring for 8 remote positions across different departments so whether you’re into sales, support, engineering, or operations, there’s something for you.
In this article, we’re highlighting one of their key openings: Customer Success Manager. If this role doesn’t match your skills or location, don’t worry scroll to the end for tips on checking other openings on their career page.
About Close
Close is a fully remote company building a modern CRM (Customer Relationship Management) platform for small and scaling businesses.
With a team of 100+ people across 22 countries, they’ve been remote since 2016 and proudly bootstrapped (no outside funding).
Their mission? Help small businesses sell better by removing manual tasks and focusing on what matters most relationships.
Role Overview: Customer Success Manager
Location: USA only (Remote)
Employment Type: Full-time
Department: Success
As a Customer Success Manager (CSM), you’ll work with startups and growing companies, helping them get the most out of Close’s CRM platform. You won’t manage a fixed list of accounts instead, you’ll connect with new customers (often founders and CEOs!) and guide them through onboarding, training, and strategy.
This role is perfect for someone who loves building relationships, solving problems, and working independently.
What You’ll Need
To be a strong candidate, you should have:
- At least 1 year of experience in B2B SaaS (software for businesses)
- Bonus points if you’ve worked in sales or with CRM tools
- Strong communication skills both on Zoom and in writing
- Ability to manage your time and work independently
- High emotional intelligence and a friendly, confident vibe
- Experience working in startups or remote teams
- You must live in the U.S. and speak fluent English (preferred time zones: ET, CT, MT, PT)
What You’ll Do
Here’s what your day-to-day might look like:
- Train and onboard new customers virtually
- Reach out to high-potential users and schedule account reviews
- Research customer needs and identify growth opportunities
- Communicate via email, Zoom, SMS, and social platforms
- Collaborate with Sales and Success teams for smooth transitions
- Upsell and expand customer accounts
- Host group trainings and office hours
- Create helpful content like FAQs, videos, and white papers
- Engage with customers in Close’s online community and helpdesk
Benefits You’ll Love
Close offers generous perks to support your wellbeing and growth:
| Benefit | Details |
|---|---|
| Competitive Pay | Includes company-wide bonus |
| Paid Time Off | 5 weeks PTO + winter break + 2 extra days each year |
| Parental Leave | For both primary and secondary caregivers |
| Sabbatical | 1 month paid after 5 years |
| Healthcare | Medical, dental, vision (U.S. only) |
| Retirement | 401(k) with 6% match (U.S. only) |
| Values | Transparency, discipline, empathy, and long-term thinking |
Company Culture
Close believes in building a “house you want to live in.” That means:
- No micromanagement
- Clear communication
- Respect for your time
- Annual team retreats (2023 was Milan, 2025 is Paris!)
- A culture of learning, ownership, and impact
You can even watch their culture video or hear their CEO’s story in the $0–30M Blueprint.
How to Apply
Close’s hiring process is thoughtful and human. You’ll answer a few role-specific questions upfront (no generic resumes, please!). If selected, you’ll get a clear outline of the interview steps.
Important: They ask applicants not to rely entirely on AI tools when applying. Every application is reviewed by real people.
Not the Right Fit?
If you’re not eligible for this role (for example, if you’re outside the U.S.), don’t worry. Close is hiring for 8 remote roles across different departments.
Visit their career page to explore other opportunities that match your skills and location.
Final Thoughts
Close is a great option for people who want to work remotely, make a real impact, and grow with a company that values both results and relationships.
If you’re a U.S.-based professional with SaaS experience and a passion for helping customers succeed this could be your next big move.
Ready to apply? Head to Close’s Customer Success Manager job page and submit your application today.
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