If you’re someone who enjoys helping others, solving problems, and working remotely, the role of a Happiness Engineer – Customer Support & Success at Automattic might be your dream job.
Automattic is the company behind popular platforms like WordPress.com, WooCommerce, Tumblr, and Jetpack. They’re known for their commitment to open-source technology and creating a better web for everyone.
In this article, we’ll explore what the Happiness Engineer role is all about, what skills you need, how the workday looks, and why this job could be a great fit for people who want a long-term career in customer support.
What Is a Happiness Engineer?
A Happiness Engineer (HE) is a customer support specialist who works remotely to help users of Automattic’s products. Whether someone is building a blog on WordPress.com or running an online store with WooCommerce, HEs are there to guide them, solve technical issues, and make their experience smooth and enjoyable.
But this role is more than just answering questions. Happiness Engineers are also advocates for customers. They share feedback with internal teams to improve products and services. They help shape the future of the tools people use every day.
Job Responsibilities
Here’s what a typical day looks like for a Happiness Engineer:
- Work around 6 hours a day (self-scheduled)
- Help customers via email and live chat
- Collaborate with teammates through Slack
- Work 1–2 weekend days per month (with flex days off)
- Spot problems before they happen and suggest improvements
- Pilot new services like onboarding calls
- Mentor peers and contribute to team growth
This role is dynamic. What you do today might look different six months from now. Automattic encourages change, innovation, and continuous learning.
Career Growth Opportunities
One of the best things about this job is that Automattic sees customer support as a long-term career—not just a stepping stone. Many Happiness Engineers have been with the company for over a decade.
You’ll have the chance to:
- Move into leadership roles
- Collaborate with product, marketing, and data teams
- Learn new skills and take on new challenges
- Transition into other departments within Automattic
Whether you want to stay in support or explore other areas, the company supports your growth.
Skills and Experience Needed
To apply for this role, you don’t need to be a tech wizard, but you do need some hands-on experience. Here’s what Automattic is looking for:
WordPress and WooCommerce Experience
You should have used WordPress or WooCommerce beyond just building a personal blog. Maybe you’ve helped others set up websites or managed an online store. Be specific in your application.
Customer Support Background
You should have worked in customer service, technical support, or customer success. If you’ve handled high volumes of users and enjoyed it, that’s a big plus.
Initiative and Impact
Automattic loves people who go beyond their daily tasks. Have you improved a process at your previous job? Increased customer retention? Share those stories.
Strong Communication Skills
You’ll be talking to developers, agencies, and everyday users. Clear, friendly, and professional communication is key. Fluent English is required, and knowing other languages is a bonus.
Self-Starter Attitude
This is a remote job, so you need to manage your time well. You should be independent, meet deadlines, and learn on the go.
Unique Expertise
Whether you’re great at troubleshooting, have eCommerce experience, or are a natural leader, Automattic values diverse backgrounds. Highlight what makes you stand out.
Salary and Benefits
The salary range for this role is $40,000–$68,000 USD per year. Automattic pays in local currency, and the final offer depends on your skills and potential impact.
Here’s what makes their compensation package attractive:
- Transparent base salary (no confusing bonuses)
- Open vacation policy
- Fully remote work
- Global team with diverse cultures
- Wellness benefits (varies by country)
- Learning and development opportunities
You can check their Benefits Page for country-specific details.
About Automattic
Automattic is a global company with over 1400 employees (called Automatticians) spread across the world. They speak over 100 languages and work together to make publishing, commerce, and messaging accessible to everyone.
Their mission is to democratize the web. That means giving everyone—regardless of income, location, or background—the tools to share their story, sell their products, and communicate freely.
They believe in open-source software, and most of their work is available under the GPL license. Automattic is also recognized as a Most Loved Company and is committed to diversity, equity, and inclusion.
Application Process
If you’re interested in applying, here’s what you need to know:
- You’ll go through a structured hiring process
- You can track your application status via MyGreenhouse
- If you need disability-related accommodations, Automattic provides support
- All qualified applicants are considered, regardless of race, gender, or background
You can learn more about How Automattic Hires and What They Expect from their team.
Final Thoughts: Is This Job Right for You?
If you love helping people, enjoy solving problems, and want to work remotely with a supportive team, the Happiness Engineer role could be a perfect fit. It’s not just a job—it’s a career path with room to grow, learn, and make a real impact.
Whether you’re a WordPress enthusiast, a customer support pro, or someone looking for meaningful remote work, Automattic offers a unique opportunity to be part of something bigger.
So, if this sounds exciting, go ahead and Apply Now. Your next career move might just be a click away.
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