If you’re fluent in Spanish and English, love helping people, and dream of working from home, this remote opportunity might be exactly what you’ve been waiting for.
Happy Floors a trusted name in premium ceramic flooring since 1987 is hiring a full-time, bilingual Customer Service Representative to join their remote team.
Whether you’re a beginner looking to break into remote work or someone with call center experience seeking a more supportive environment, this role offers stability, growth, and the chance to make a real impact from anywhere in the U.S.
About Happy Floors
Founded in 1987, Happy Floors is a leading U.S. importer and distributor of premium ceramic flooring products.
Headquartered in Miami, Florida, the company serves retail clients nationwide and prides itself on a close-knit, supportive team culture.
Employees enjoy competitive pay, internal growth opportunities, and a comprehensive benefits package all within a remote-friendly work environment.
If you’re passionate about helping people, fluent in Spanish and English, and looking for a stable remote role with real career potential, this could be your next big move.
Customer Service Representative – Bilingual Spanish / English (Fully Remote) Overview
📍 Location: Remote (Miami, FL-based company)
💼 Job Type: Full-Time
🌐 Industry: Customer Service / Flooring Distribution
🗣️ Language Requirement: Fluent in Spanish & English
As a Customer Service Representative, you’ll be the friendly, knowledgeable voice behind Happy Floors’ customer support. You’ll handle inbound calls, emails, and faxes ensuring every customer feels heard, supported, and satisfied.
Key Responsibilities:
- Respond to customer inquiries in both Spanish and English with professionalism and empathy
- Accurately enter customer data and order details into CRM systems
- Manage the full lifecycle of customer orders from processing to follow-up
- Assist with payment processing and verify customer information
- Maintain organized records and update databases regularly
- Follow up on pending orders and ensure timely resolution
Must-Have Qualifications
This role is beginner-friendly but does require some foundational experience and tech skills:
| Requirement | Details |
|---|---|
| Language | Fluent in both Spanish and English |
| Experience | Minimum 1 year in customer service or call center |
| Tech Skills | Strong data entry, Microsoft Office (Word, Excel, Outlook) |
| Education | High School Diploma or GED preferred |
| Soft Skills | Excellent communication, attention to detail, and multitasking |
Bonus: Familiarity with Great Plains (GP) software is a plus!
Who This Role Is Perfect For
This job is ideal for:
- Bilingual professionals seeking remote work in the U.S. market
- Moms, career switchers, or beginners with basic customer service experience
- Individuals who thrive in fast-paced, detail-oriented environments
- Empathetic communicators who love helping others
Work Environment & Physical Requirements
- 100% Remote – work from the comfort of your home
- Requires sitting, typing, and talking for extended periods
- Must have good vision for reading and data entry tasks
Happy Floors is committed to inclusivity and offers reasonable accommodations for individuals with disabilities.
Why Join Happy Floors?
- Supportive team culture
- Growth opportunities and internal promotions
- Competitive salary and benefits
- Remote flexibility
Final Thoughts
If you’re bilingual, tech-savvy, and passionate about customer care, this remote role offers stability, growth, and the chance to make a real impact. Happy Floors values your voice literally and gives you the tools to succeed from day one.
How to Apply
Ready to take the next step? Apply directly through Happy Floors’ careers page or job listing platform. Be sure to highlight your bilingual skills and customer service experience!
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