If you’re someone who loves building strong relationships, solving problems, and helping businesses grow, this remote role at Infor might be your next big move. Let’s break it down in simple language so you can decide if it’s the right fit for you.
Job Overview
- Company: Infor (Global leader in cloud-based business software)
- Location: Remote (U.S. based – Dallas, TX or Alpharetta, GA preferred)
- Job Type: Full-time
- Department: SaaS (Software as a Service)
- Experience Level: Mid to Senior
What Does a Customer Success Executive (CSE) Do?
Think of the CSE as the “go-to person” for Infor’s clients. You’ll be the main point of contact for big companies using Infor’s software, helping them get the most out of their investment.
Your job is to make sure the customer is happy, successful, and sees real value in what Infor offers. You’ll guide them through their journey from onboarding to renewal and help solve any issues that pop up.
What Your Day Might Look Like
80% of Your Time Will Be Spent On:
- Building strong, trust-based relationships with customers
- Creating and executing account strategies to meet goals
- Spotting opportunities to offer more Infor services
- Helping customers renew their contracts smoothly
- Aligning Infor’s support, sales, and product teams with customer needs
- Handling escalations and solving problems quickly
- Hosting regular check-ins and reviews with customer executives
- Understanding customer goals and helping them plan their yearly roadmap
- Advocating for customer needs in product development
20% of Your Time Will Be Spent On:
- Reporting customer health and updates to leadership
- Staying up-to-date with industry trends and product changes
- Managing your internal account team and keeping them engaged
What You Need to Apply
Basic Qualifications:
- Experience in sales, service delivery, or account management
- Familiarity with large-scale software implementations
- Strong communication skills, especially with executives
- Ability to lead and coach teams
- Comfortable working in complex, matrix-style organizations
Preferred Qualifications:
- Background in customer-focused roles
- Experience with business transformation and change management
- Knowledge of industry-specific challenges
- Ability to lead small teams (even indirectly)
Why Work at Infor?
Infor isn’t just another tech company. They’re known for:
- Serving over 60,000 organizations worldwide
- Offering complete cloud-based industry solutions
- Using data science and user-friendly design
- Promoting diversity, inclusion, and personal growth
- Following Principle Based Management a philosophy that encourages innovation, integrity, and respect
Equal Opportunity & Privacy
Infor is committed to creating a fair and inclusive workplace. They welcome applicants from all backgrounds and offer accommodations during the hiring process. They also use E-Verify to ensure legal employment status.
Learn more about their privacy policy and hiring practices at www.infor.com
Final Thoughts
This role is ideal for someone who’s:
- Passionate about customer success
- Skilled at managing relationships and solving problems
- Comfortable working with executives and cross-functional teams
- Looking for a remote job with real impact
Whether you’re a seasoned account manager or someone ready to step into a strategic leadership role, this position offers a chance to grow while helping others succeed.
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