I am super excited about today’s hot lead because it is part-time bank job and it has training that is going to start late in the day okay.
all right y’all so today’s hot lead comes from a company called Jack Henry and Associates, I have shared this company multiple times on my website it has been a while though if you’re not familiar with them this is a huge company in banking and lending they’ve got 5,000 to 10,000 employees plenty of information for you to peruse on their glassdoor.
it says that they are well-rounded Financial technology company and that’s what they do now they are currently hiring for a part-time Bank Credit Union contact center customer service representative and this is available us wide.
they also tell you the training hours which will be Monday through Friday through 3:00 p.m. to 8:45 p.m. central Time for the first 6 weeks and then they also tell us the pay which is going to range between $17.16 that’s what this breaks down to per hour to $18.75 per hour.
I would go ahead and ask for that $18.75 you absolutely can command that and then they go in and tell us the shift options and notice that they have shift options that are you know later in the day a mix of the morning you know different things that we can make work for us.
what you’re doing in this role: so it says acting as a financial representative on behalf of our financial institution clients the bank and credit union product support Representatives assist customers with a wide range of financial needs joining the team will give you the opportunity to gain hands-on experience working with a variety of software products which can then lead to career advancement opportunities across the organization this position can be worked remotely throughout the US.
Responsibilities:
- Provide assistance to financial institution clients’ customers and members, similar to an over-the-phone personal banker.
- Assess the nature of questions or issues and resolve them in a timely manner.
- Ensure system security by verifying customer information before making modifications.
- Communicate customer needs and expectations to appropriate personnel and follow escalation procedures for complex issues.
- May perform other job duties as assigned.
Qualifications:
- At least one year of customer service experience.
- Must adhere to a published break and lunch schedule.
- Ability to remain calm in stressful situations.
- Comfortable navigating multiple systems while assisting customers.
- Ability to communicate clearly and understandably.
- Must be able to work in a 24/7 call center, including nights, weekends, and holidays (closed on Thanksgiving and Christmas).
- Required internet speeds: 10 Mbps download and 1.5 Mbps upload (recommendation to increase download speed to 25 Mbps if more than one individual uses the internet during your shift).
Preferred:
- Customer service and multitasking skills.
- Ability to listen and empathize with the customer.
- Ability to use provided tools for first call resolution.
- Self-develops and takes initiative on career path.
- Experience in call center, bank, or credit union industries.
If you’ve got this far, we hope you’re excited about this opportunity. Even if you don’t meet every single requirement, we still encourage you to apply.
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