Looking for a remote job that offers flexibility, stability, and real impact? Roadie a UPS company is hiring full-time Customer Support Specialists to join their growing support team.
If you’re passionate about helping people, thrive in fast-paced environments, and want a role with monthly 3-day weekends, this opportunity might be your perfect match.
About Roadie
Roadie is a logistics and delivery platform that’s reshaping how businesses handle modern retail. With delivery coverage across 97% of U.S. households and a network of 310,000+ independent drivers, Roadie makes same-day, big & bulky, and store-to-door deliveries seamless.
As part of UPS, Roadie combines startup agility with corporate stability offering tech-driven solutions and nationwide reach.
Role Overview: Customer Support Specialist
As a Customer Support Specialist, you’ll be the first point of contact for Roadie’s community drivers, customers, and partners. You’ll provide support via phone, email, and text, troubleshoot delivery issues, and ensure every interaction is smooth, empathetic, and solution-focused.
This is a full-time remote role with a 4-day workweek. Schedules may include evenings, weekends, and holidays ideal for those who prefer nontraditional hours or want more flexibility during the week.
Key Responsibilities
- Respond to customer inquiries via phone, email, and text with professionalism and empathy
- Monitor active deliveries and take proactive action to resolve issues
- Handle non-standard delivery situations with urgency and care
- Log interactions and solve problems using Salesforce and internal tools
- Collaborate across departments to ensure a seamless delivery experience
- Balance speed and quality to deliver top-tier customer support
Who Should Apply?
This role is great for:
| Ideal For | Why It’s a Fit |
|---|---|
| Beginners with 1+ year of customer service experience | Roadie values communication and empathy over technical expertise |
| Tech-savvy problem solvers | You’ll use tools like Salesforce and web/mobile platforms daily |
| Night owls or weekend warriors | Flexible scheduling includes evenings and weekends |
| Fast learners who thrive in dynamic environments | Roadie’s logistics world moves quickly adaptability is key |
Must-Have Skills
- 1+ year of customer service experience (tech or logistics preferred)
- Strong written and verbal communication
- Quick problem-solving and troubleshooting abilities
- Comfort with ambiguity and fast-paced environments
- Willingness to work non-standard hours
- Experience with Salesforce is a plus
Perks & Benefits
Roadie doesn’t just offer a job they offer a lifestyle:
- Competitive pay
- 100% covered health insurance premiums (for you!)
- Tuition & student loan repayment assistance
- Generous PTO + monthly 3-day weekends
- Monthly WFH stipend
- Tech setup provided
Location & Eligibility
- Remote (U.S. only)
- Must be authorized to work in the United States
- No mention of degree requirements experience and skills matter most
Final Thoughts
If you’re looking for a remote support role that values empathy, flexibility, and growth, Roadie delivers.
With a 4-day workweek, strong benefits, and a mission-driven team, this is a standout opportunity for anyone ready to build a meaningful career in customer support.
How to Apply
Ready to join Roadie? Apply here or set up a job alert to get future openings straight to your inbox.
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