Are you tech savvy with a knack for providing exceptional customer support? If so, we have got an exciting job opportunity for you.
Everyday Health is currently seeking a part time Customer Care Specialist to join their team, offering technical support to customers in the United state.
Here is all you need to know about this amazing job opportunity:
Job Details
- Position: Part Time Customer Care Specialist
- Company: Everyday Health
- Responsibilities: Providing technical support to customers via email, resolving inquiries related to the Lose It app, including features, usage, account management, subscriptions, purchasing, refunds and escalated cases.
- Communication: Assist customers via email, no phone support required.
- Earning: $18 – $22 per hour
- Tools: Experience with Zendesk preferred.
Key Responsibilities
- Assist customers via email, resolve customer issues and questions you’ll handle support requests related to all aspects of the Lose It app.
- Collaborate with other team members to address customer issues effectively.
- Handle various support requests related to the Lose It app.
- Maintain a consistent email response rate of at least 10 emails per hour post training.
- Flexible scheduling with four hour shifts, accommodating personal lifestyle needs.
- Mandatory attendance at weekly team meetings.
Qualifications
- Tech savvy comfortable using software such as Google Docs also Zendesk, Help Scout and chat and email technology.
- Comfortable using mobile phones and mobile applications.
- Excellent written English skills.
- Availability for at least 3-4 hour shifts per week, including two weekend days Saturday or Sunday per month.
- Mandatory attendance at weekly team meetings (held Tuesday mornings Eastern Standard Time).
Application Process
This is a very good opportunity right here make sure to get your application in as soon as possible. here is what you need to do:
- Ensure your resume highlights your tech skills and relevant experience.
- You will have to complete 30 hours of training and the first 10 days of employment.
- Apply through the this link.
Final Thoughts
This part time work from home job opportunity with Everyday Health company offers not only a competitive hourly rate and also flexibility.
Do not miss out this chance to join a dynamic team and make a difference in customer satisfaction. good luck to all applicants and thank you for reading this article.
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