If you’re someone who loves helping others succeed, enjoys fast-paced work, and wants to be part of a mission-driven company, the Early Engagement Specialist remote role at Housecall Pro might be your perfect fit.
Let’s break it down in plain language so you can decide if this opportunity is right for you.
About Housecall Pro: Why Work Here?
Housecall Pro is a tech company that supports home service professionals—think plumbers, electricians, cleaners who keep America’s homes running smoothly. Their mission is simple but powerful: help these hardworking people save time, grow their businesses, and spend more time with their families.
Here’s what makes Housecall Pro stand out:
- They care deeply about their customers and employees.
- They encourage big ideas from everyone, no matter your role.
- Leadership is focused on helping you grow your career.
- You’ll be part of a diverse, inclusive, and remote-friendly team.
What Does an Early Engagement Specialist Do?
This role is all about helping new customers (called “Pros”) get started with Housecall Pro’s software. You’ll be their first point of contact, guiding them through onboarding and making sure they feel confident using the product.
Your daily tasks include:
- Making 70+ outbound calls or spending 5+ hours talking to customers.
- Helping Pros understand how to use the software step-by-step.
- Listening to their needs, solving problems, and building trust.
- Spotting accounts that might need extra help and escalating them.
- Staying updated on product changes and adapting quickly.
- Working closely with your team to deliver a great customer experience.
What Skills and Experience Do You Need?
This role is great for someone who’s:
- Worked at least 1 year in customer support or onboarding.
- Comfortable making outbound calls (sales experience is a bonus).
- A strong communicator in English both speaking and writing.
- Curious, reliable, and eager to learn.
- Professional and adaptable in fast-changing environments.
Education-wise, a high school diploma is required. A bachelor’s degree is a plus but not mandatory.
Salary and Benefits
- Hourly pay ranges from $26.65 to $28.21 (including performance bonuses).
- Health benefits: medical, dental, vision, disability insurance.
- Paid parental leave and flexible time off.
- Monthly tech reimbursements.
- 401(k) retirement plan.
- Paid holidays and take-it-when-you-need-it PTO.
This is a remote role, so you can work from anywhere in the U.S.
Company Culture
Housecall Pro is proud of its inclusive culture. They welcome people of all backgrounds and identities. Whether you’re just starting out or looking to grow, they’ll support you every step of the way.
Final Thoughts: Is This Role Right for You?
If you love talking to people, solving problems, and making a real impact this job could be a great match. You’ll be helping small business owners succeed while growing your own career in a supportive, remote-friendly environment.
Interested? You can apply directly or set up a job alert to hear about future openings.
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