$28/Hour Work From Home Job No Phone Call at Squarespace

Acuity Scheduling allows businesses to offer online booking and effortlessly manage their appointments.

We are a market leader, serving more than 167,000 businesses of all sizes and handling tens of millions of appointments each year.

Our mission is to make scheduling easy, so our customers have more time to focus on what they enjoy most in life.

Customer Support Advisor (Remote)

We are looking for an empathetic human in search of a customer-centric career working remotely to support our customer’s needs.

We are a connected, collaborative, unique remote team where you can show up as your authentic self while helping entrepreneurs and small business owners succeed.

Our Squarespace Customer Operations guiding philosophy is to be thoughtful, caring and efficient in supporting customers.

This remote role reports to a Customer Support Team Lead.

You will begin on Monday April 15, 2024. All shifts are based on how and when our customers contact us for assistance.

You will have a start time between 9am and 10:30am HST.

You’ll Get To…

• Engage our customers through live chat and email in a thoughtful, caring and efficient manner
• Keep up-to-date on new product features and improvements
• Troubleshoot straightforward and complex customer issues
• Collaborate with teammates to learn and improve ways of working together and helping each other and our customers
• Identify non-standard customer experiences and escalate issues
• Achieve set targets for pace and quality in live chat and email
• Identify system issues and communicate with our Product Operations team

Who We’re Looking For

• Must be available for a consistent daily shift and for a schedule of 40 hours a week, with weekend and holiday coverage when our customers need us
• Strong reading comprehension to help identify the cause of a problem
• To be eligible for this role you will need to live in Hawaii
• 1+ years of experience assisting customers through chat and email support with strengths in grammar and spelling
• Comfortable working in a independently and collaboratively in a remote role
• A quiet, distraction-free work space within a dedicated room. This room will need a door that you can shut, an ergonomic chair and a desk
• Capable managing ambiguity and adapting to change
• Uninterrupted, reliable network connection
• Previous customer support experience a bonus

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums
• Headspace mindfulness app subscription
• Health Savings Account with Squarespace funding
• Retirement benefits with employer match
• Fertility and adoption benefits
• Flexible paid time off
• Supplemental Insurance plans
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• $100 per month remote Stipend
• 6 Global Employee Resource Groups (ERGs)
• Access to supplemental insurance plans for additional coverage
• Employee donation match to community organizations
• Education reimbursement

Cash Compensation Range: $48,000 USD

The base salary for this position will vary based on job-related criteria including relevant skills, qualifications, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.

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